This v1 API  will be deprecated from 15th March 2020

Description:

When ticket is created an agent/admin attach the problem to ticket if that problem is exist ( existed in system)

URL : api/v1/servicedesk/attach/existing/problem

Parameters :

Name Data Type Required / Optional Description
api_key String Optional An alphanumeric code used to authenticate your API calls
token String Required token

 

ticketid Integer Required Id  of ticket
problemid Integer Required Problem’s id

HTTP Method : Post

Response Format : JSON

Success Response :

{

  "success": true,

  "data":

              {

                   "message": "Problem attached to this ticket",

              }

  

}

Error Response

{

    “error":"Token has expired"

}

 

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