This v1 API  will be deprecated from 15th March 2020


When ticket is created an agent/admin attach the problem to ticket if that problem is exist ( existed in system)

URL : api/v1/servicedesk/attach/existing/problem

Parameters :

Name Data Type Required / Optional Description
api_key String Optional An alphanumeric code used to authenticate your API calls
token String Required token


ticketid Integer Required Id  of ticket
problemid Integer Required Problem’s id

HTTP Method : Post

Response Format : JSON

Success Response :


  "success": true,



                   "message": "Problem attached to this ticket",




Error Response


    “error":"Token has expired"




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