Remove Organization Department Linked With User

Delete linked organization department with user URL : v3/api/user/remove_user_department/{userId}/{org_department_id} HTTP Method : DELETE Response Response Format: JSON Returns JSON which contains below response Sample JSON Success Response :

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Advance Search On Knowledge Base Articles

URL: v3/api/search Method: GET Query Parameters     Parameter Type Possible Values Required/Optional Description name integer 0,1 Optional If this field is checked then whatever someone is searching should be present in article name. description integer 0,1 Optional If this field is checked then whatever someone is searching should be present in article description. case_sensitive integer […]

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Update Label

URL: v3/api/label Method: POST Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array  agents, team_lead, dept_mngr Required This field provides access, who can see the tags. Multiple user visibility can be selected from drop down. Response : { “success”: true, “message”: “Label saved successfully” } URL: v3/api/label-update/7 Method: PATCH Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array […]

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Update Tag

URL: v3/api/tag/ Method: POST Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array  all_users, agents,   logged_in_users   logged_in_users_and_agents Required This field provides access, who can see the tags. Multiple user visibility can be selected from drop down. Response : { “success”: true, “message”: “Tag saved successfully” } URL: v3/api/tag/update/7 Method: PATCH Query Parameters Parameter Type Possible Values […]

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Custom CSS Plugin

URL: custom-css/create Method: GET Note – Hit this URL to open the view page for creating the custom css. URL: custom-css/create Method: POST Query Parameters: Parameter Type Possible Values Required/Optional Description name string  string Required This field is unique. fired_at string  adminlayout, agentlayout, clientlayout Required This field indicates where custom css should be applied. script string […]

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Update Company Settings

URL: v3/postcompany Method: POST Query Parameters Parameter Type Possible Values Required/Optional Description is_enabled_breadcrumb boolean 0,1 Required If this field is enabled then breadcrumb will visible at client panel. If this field is disabled then breadcrumb will not visible.   URL: v3/getCompanyDetails Method: GET Query Parameters: Above parameter mentioned in POST method is used. Response: { “success”: true, “message”: { […]

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Update Knowledge Base View Article

URL: v3/api/article/test-article Method: GET Query Parameters Parameter Type Possible Values Required/Optional Description is_comment_enabled boolean 0,1 Required If value is 1 then user can comment on the Article. If value is 0 then user can’t comment on the Article.   Response: { “success”: true, “data”: { “article”: { “id”: 80, “name”: “Test Article”, “slug”: “test-article”, “description”: “Test”, […]

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Update Knowledge Base Article

URL: v3/article Method: POST Query Parameters   Parameter Type Possible Values Required/Optional Description is_comment_enabled boolean 0,1 optional If this field is enabled while creating the Article, then users’s can comment on the Article. If this field disabled then user’s can’t comment on the Article. publish_time datetime Mon, 01 Feb 2021 08:31:39 GMT required If someone published […]

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Update Knowledge Base Setting

URL: v3/postsettings Method: POST Query Parameters Parameter Type Possible Values Required/Optional Description is_comment_enabled boolean 0,1 Required If this field is enabled then comment enable/disable toggle will be visible on article’s page. And if this field is disabled then comment enable/disable toggle will not be available on article’s page. Response: { “success”: true, “message”:”Settings saved successfully” } […]

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