Delete Change

NOTE: User must me logged in as agent with permissions or admin to access this API URL: v3/service-desk/api/change/{changeId} Method: DELETE Description : Deletes a change based on change id Parameters: Parameter Type Optional/Required Description changeId Integer Required Change Id Success Response : { “success”:true, ” message”:”Change Deleted Successfully” }

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Get Change Data

NOTE: User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/change/{changeId} Method : GET Parameters : Parameter Type Possible Values Required/Optional Description changeId Integer Required Change Id Success Response: { “success”: true, “data”: { “change”: { “id”: 5, “description”: “Cisco router not working”, “subject”: “Router not working”, […]

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Edit Change Data

NOTE: User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/edit-change/{changeId} Method : GET Parameters : Parameter Type Possible Values Required/Optional Description changeId Integer Required Change Id category Integer change Optional Category name ‘change’ scenario Integer edit Optional Scenario name ‘edit’ panel Integer agent Optional Panel name […]

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Create Update Change

NOTE : User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/change Method : POST Content-Type: multipart/form-data NOTE :  most of the things mentioned here are configurable by form builder on the admin panel. Those fields are marked as Configurable. Current status of configurable fields can be found […]

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Get CRON Scheduler Data

NOTE: User must me logged in as admin to access this API URL : v3/api/admin/get-cron-setting Method : GET Success Response: { “success”: true, “data”: { “cron_path”: “/var/www/faveo/artisan”, “job_list”: [ { “id”: 1, “job”: “fetching”, “value”: “dailyAt,12:12”, “created_at”: “2021-03-17 06:05:37”, “updated_at”: “2021-03-22 13:06:06”, “icon”: “fas fa-mail-bulk”, “command”: “ticket:fetch”, “job_info”: “fetching-info”, “active”: 1, “plugin_job”: 0, “plugin_name”: null […]

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Update Cron Scheduler Data

NOTE: User must me logged in as admin to access this API URL : v3/api/admin/update-cron-setting Method : PATCH Query Parameters : Note: Parameters need to be passed in job_list array job_name array with active, value and time*(only if value=dailyAt) parameters Parameter Type Possible Values Required/Optional Description active Boolean 1 or 0 Optional Active value could […]

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Update System Default Language

NOTE: User must me logged in as admin to access this API URL : v3/api/admin/update-system-language/{languageIso} Method : PATCH Success Response: { “success”:true, “message”:”Default Language Updated Successfully” }

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Get Language List

NOTE: User must be logged in as admin to access this API URL : v3/api/admin/language-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String language, native_name, iso_code Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched […]

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