URL : v3/service-desk/api/update-change-comment Method : PUT Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID comment String id Required String Success Response: { “success”: true, “message”: “Comment updated successfully.” }
All posts by Nithya M N
Delete change comment
URL : v3/service-desk/api/delete-change-comment Method : DELETE Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID Success Response: { “success”: true, “message”: “Comment deleted successfully.” }
Add change comment
URL : v3/service-desk/api/add-change-comment Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment String id Required String Success Response: { “success”: true, “message”: “Comment added successfully.” }
Get change comments
URL : v3/service-desk/api/get-change-comments Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID Success Response: { “current_page”: 1, “data”: [ { “body”: “adddupdate”, “created_at”: “2022-11-14 07:26:34”, “user_id”: 1, “parent_id”: null, “id”: 153, “thread_type_icon_class”: “fa fa-comment”, “allows_modification”: true, “originalText”: “adddupdate”, “user”: { “id”: 1, “first_name”: “Nithya”, “last_name”: “Narayan”, “email”: “nithya.mn@ladybirdweb.com”, […]
Get rating
NOTE: User must be logged in as admin to access this API URL : v3/api/get-rating/{ratingId} Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String id,name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Rating list page […]
Sd Filters Delete
URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : DELETE Parameters: none Response: { “success”: true, “Message”: “Filter successfully removed” }
Sd Filters Store / Update
URL: v3/service-desk/api/agent/change-filter Method : POST Parameters: Parameter Type Optional/Required Description id Integer Optional Sd filter id. Required for update. name string Required Sd filter name. Max 255 char. fields array Required Sd filter fields. Must be an associative array where key will be field name and value will be field value. Field value can be […]
Sd Filters Show
URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : GET Parameters: none Response: { “success”: true, “data”: { “fields”: [{ “key”: “change_ids”, “value”: 338 },{ “key”: “change_ids”, “value”: 339 }], “is_shareable”: false, “departments”: [ { “id”: 2250, “name”: “some department name”, } ], “agents”: [ { “id”: 2250, “name”: […]
Sd Filters List
URL: v3/service-desk/api/agent/change-filters Method : GET Parameters: none Response: { “success”: true, “data”:{ “own”: [{ “id”: 50, “name”: “First filter” }], “shared”: [{ “id”: 51, “name”: “Second filter” }] } }
Delete Rating
NOTE: User must be logged in as admin to access this API URL: v3/delete-rating/{ratingId} Method: DELETE Description : Delete a Rating. Success Response : { “success”: true, “message”: “Rating deleted successfully” }