Update change comment

URL : v3/service-desk/api/update-change-comment Method : PUT Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID comment String id Required String Success Response: { “success”: true, “message”: “Comment updated successfully.” }

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Delete change comment

URL : v3/service-desk/api/delete-change-comment Method : DELETE Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID Success Response: { “success”: true, “message”: “Comment deleted successfully.” }

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Add change comment

URL : v3/service-desk/api/add-change-comment Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment String id Required String Success Response: { “success”: true, “message”: “Comment added successfully.” }

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Get change comments

URL : v3/service-desk/api/get-change-comments Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID Success Response: { “current_page”: 1, “data”: [ { “body”: “adddupdate”, “created_at”: “2022-11-14 07:26:34”, “user_id”: 1, “parent_id”: null, “id”: 153, “thread_type_icon_class”: “fa fa-comment”, “allows_modification”: true, “originalText”: “adddupdate”, “user”: { “id”: 1, “first_name”: “Nithya”, “last_name”: “Narayan”, “email”: “nithya.mn@ladybirdweb.com”, […]

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Get rating

NOTE: User must be logged in as admin to access this API URL : v3/api/get-rating/{ratingId} Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String id,name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Rating list page […]

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Sd Filters Delete

URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : DELETE Parameters: none Response: { “success”: true, “Message”: “Filter successfully removed” }  

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Sd Filters Store / Update

URL: v3/service-desk/api/agent/change-filter Method : POST Parameters: Parameter Type Optional/Required Description id Integer Optional Sd filter id. Required for update. name string Required Sd filter name. Max 255 char. fields array Required Sd filter fields. Must be an associative array where key will be field name and value will be field value. Field value can be […]

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Sd Filters Show

URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : GET Parameters: none Response: { “success”: true, “data”: {     “fields”: [{         “key”: “change_ids”,         “value”: 338     },{ “key”: “change_ids”,         “value”: 339 }],     “is_shareable”: false,     “departments”: [  { “id”: 2250,    “name”: “some department name”,  } ],     “agents”: [  { “id”: 2250,    “name”: […]

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Sd Filters List

URL: v3/service-desk/api/agent/change-filters Method : GET Parameters: none Response: { “success”: true, “data”:{ “own”: [{     “id”: 50,     “name”: “First filter” }], “shared”: [{     “id”: 51,     “name”: “Second filter” }] } }  

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Delete Rating

NOTE: User must be logged in as admin to access this API URL: v3/delete-rating/{ratingId} Method: DELETE Description : Delete a Rating. Success Response : { “success”: true, “message”: “Rating deleted successfully” }

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