Get Sla Plans

Description: To fetch all the  SLA plans in Faveo. URL : api/v1/helpdesk/sla-plan           (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the […]

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Get Priorities

Description: To fetch all the Priorities in Faveo. URL : api/v1/helpdesk/priority           (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the Customer/location […]

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Get Departments

Description: To fetch all the Departments in Faveo. URL : api/v1/helpdesk/department          (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the Customer/location where […]

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Attach Collaborator

Description: This API we are using to attach a user to a ticket as a collaborator in Faveo.For getting the result we have to pass the ticket id and user id of the user. URL :  api/v1/helpdesk/collaborator/create            (Replace this URL with you helpdesk URL Parameters : Name Data Type Required / […]

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Collaborator Search

Description: This API is used to search for the user as a collaborator from Faveo. Here we have to pass the keyword which we want to search like first name, last name, email or username. URL : api/v1/helpdesk/collaborator/search           (Replace this URL with you helpdesk URL) Parameters : Name Data Type […]

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Collaborator Fetch Associated with Ticket

Description: This API is used for getting all the users as a collaborator from a specific ticket. Here we have to pass the ticket id for which we want the users as collaborators. URL :  api/v1/helpdesk/collaborator/get-ticket           (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / […]

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Collaborator Remove

Description: This API used for removing a particular user as a collaborator from the ticket. Here we need to pass the email of the user and also the ticket id from which you want to remove the user. URL :  api/v1/helpdesk/collaborator/remove            (Replace this URL with you helpdesk URL) Parameters : […]

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Ticket Merging

Description: This API is used to merge tickets in Faveo.In this API, we have to pass the ticket id of the parent and child to merge tickets successfully. First of all the tickets which you want to merge has to be from same users otherwise you won’t be able to merge those tickets. The parent […]

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Edit the user

Description: To edit the customer/user details from the app. URL :  api/v2/helpdesk/user/edit/user_id             (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls token String Required Token generated for […]

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Activate/Deactivate the user

Description: This API used for activating or inactivating users from Faveo.We have to pass the value according to the result like 1 for deactivate and 0 to activate the user. URL :  api/v2/helpdesk/user/status/user_id            (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key […]

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