Customer Filter

Description: To filter the user list based on the filter criteria. Here we have to pass the corresponding value(0 or 1) to get the filtered results. Just for example for the active user, we should pass 1 and for inactive users, we should pass 0. URL :  api/v2/helpdesk/user/filter       (Replace this URL with […]

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Multiple Ticket Assign

Description: This API is for assigning multiple tickets to an agent. For the successful response, we have to pass the ticket id of the selected tickets in the array and the id of the agent to whom we want to assign the tickets. URL :  api/v2/helpdesk/ticket/assign         (Replace this URL with you […]

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Installer API

Description: This API is used to install Faveo Helpdesk desktop edition Category:- This API has two categories   To config database             URL : api/v1/database-config   To complete installation           URL : api/v1/system-config Parameters : Name Data Type Required/Optional Description default String Required Faveo makes a […]

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Ticket Table Structure

Tickets Column Type Null Default Links to Comments id (Primary) int(10) No ticket_number varchar(255) No user_id int(11) No dept_id int(11) No team_id int(11) No priority_id int(11) No sla int(11) No help_topic_id int(11) No status int(11) No flags int(11) No ip_address int(11) No assigned_to int(11) No lock_by int(11) No lock_at int(11) No source int(11) No isoverdue […]

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Billing API

Description: Checking billing access to the URL. API checks if the customer has purchased the pro app URL:  v3/api/check-url          (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls url String […]

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FCM API

Description: Sends the FCM token to the app server. This API enables push notification feature. URL:  api/v1/fcmtoken         (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description id Integer Required Id of the user os string Optional OS type fcm_token string Required Token of the device […]

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Notification

Description: To fetch all user notifications. URL: api/v1/helpdesk/notifications Replace this URL with you helpdesk URL Parameters: Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required Token generated for a user user_id String Required Id of the user   HTTP […]

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Notification Seen

Description: This API is for post seen the notification. Once a notification has been seen then this API is going to be called. So the agent/admin will be able to know that the notification is already been read by someone. For the successful response, we need to provide the notification_id. URL:  api/v1/helpdesk/notifications-seen       […]

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Master API- Ticket Sorting and Filter

Description: This API can be used for getting and filtering ticket. This API can be used in place of all other APIs used for getting tickets like inbox, closed, answered, unassigned tickets etc.  URL : api/v2/helpdesk/get-tickets         (Replace this URL with you helpdesk URL) Parameters: S. NO Name Data Type Required / […]

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Ticket Reply with thread

Description: This API can be used to give a reply in the conversation for a particular ticket.   URL: api/v2/helpdesk/reply/with details         (Replace this URL with you helpdesk URL)   Parameter: Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API […]

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