Forgot Password

Description: If you need help resetting your password, we can help by sending you a link to reset it. URL : api/v2/helpdesk/user/change/password          (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API […]

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Get Agent list According to tickets department

Description: If you want agents list which only belongs to one particular department then you can use the following API for getting agents according to the tickets department. URL : api/v2/helpdesk/api/get/agentlist          (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description token String Required Token generated […]

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Authenticate

Description: It will authenticate the user with the credentials and will generate token. URL: api/v1/authenticate Replace this URL with you helpdesk URL Parameters: Name Data Type Required / Optional Description username String Required Username of the user/agent or Email of the user/Agent password String Required Password of the user/agent api_key String Optional An alphanumeric code that […]

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