Attach Existing Problem to ticket

Description: When ticket is created an agent/admin attach the problem to ticket if that problem is exist ( existed in system) URL : api/v1/servicedesk/attach/existing/problem Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token   ticketid Integer Required Id  of […]

Read More

Detach problem from the ticket

Description: This api will use to detach problem from a ticket URL : api/v1/servicedesk/detach/problem/ticket Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token   ticketid Integer Required Id  of ticket problemid Integer Required Problem’s id HTTP Method : GET […]

Read More

Create new change and Associate with problem

Description: This api is used to create new change and associate with problem URL :  api/v1/servicedesk/problem/change/{problemid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user […]

Read More

Attach existing Change to the Problem

Description: This api is used to associate existing change to the problem URL :  api/v1/servicedesk/problem/change/attach/{problemid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user change […]

Read More

Get associated change details with respect to  problem

Description: This api is used to get associated change details with respect to  problem URL :  api/v1/servicedesk/get/attached/change/{problemid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a […]

Read More

Detach change from the problem

Description: This api is used to detach change from the problem URL :  api/v1/servicedesk/detach/change/problem Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user problemid Integer […]

Read More