Description: This api will list of all existed problems in a system URL : api/v1/servicedesk/all/problems Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET […]
Category: Problem Management
Deleting Problem
Description: This api is used to delete existed problem from system URL : api/v1/servicedesk/problem/delete/{problem_id} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response […]
Getting Problem Details
Description: URL : api/v1/servicedesk/problem/editbind/{problem_id} Replace this URL with you helpdesk URL Parameters Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response Response Format : JSON Returns JSON which contains user data with […]
Create new Problem and attach to the ticket
Description: Create new problem and attach to the ticket URL : api/v1/servicedesk/attach/problem/ticket Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token ticketid integer Required Id of ticket subject String Required Subject […]
Getting attached problem details based on ticket_id
Description: This api will give attached problem details based on ticket_id URL : api/v1/servicedesk/attached/problem/details/{ticketid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET […]
Attach Existing Problem to ticket
Description: When ticket is created an agent/admin attach the problem to ticket if that problem is exist ( existed in system) URL : api/v1/servicedesk/attach/existing/problem Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token ticketid Integer Required Id of […]
Detach problem from the ticket
Description: This api will use to detach problem from a ticket URL : api/v1/servicedesk/detach/problem/ticket Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token ticketid Integer Required Id of ticket problemid Integer Required Problem’s id HTTP Method : GET […]
Create new change and Associate with problem
Description: This api is used to create new change and associate with problem URL : api/v1/servicedesk/problem/change/{problemid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user […]
Attach existing Change to the Problem
Description: This api is used to associate existing change to the problem URL : api/v1/servicedesk/problem/change/attach/{problemid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user change […]
Get associated change details with respect to problem
Description: This api is used to get associated change details with respect to problem URL : api/v1/servicedesk/get/attached/change/{problemid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a […]