[ It is used to update additional informations attach to the problem,change,release view pages ]

Example

  • Problem module   [ root-cause , impact, symptoms, solution, solution-title ]
  • Change module   [ reason, impact, rollout-plan, backout-plan ]
  • Release module   [ build-plan, test-plan ]

Description:

Create new additional informations like [root-cause,impact …etc] for problem,change,release modules

URL :  api/v1/servicedesk/general/updates/{tableid}/{table}

Replace this URL with you helpdesk URL

  • Following tables only you can pass

           For problem  – {problemid} / sd_problem

           For change –  {changeid} / sd_changes

           For release – {releaseid}/ sd_releases

Parameters :

Name Data Type Required / Optional Description
api_key String Optional An alphanumeric code used to authenticate your API calls
token String Required token

 

identifier String Required
  • Problem module  [ root-cause , impact, symptoms, solution, solution-title ]
  • Change module   [ reason, impact, rollout-plan, backout-plan ]
  • Release module  [ build-plan, test-plan ]

 

If you pass problems identifier as root-cause “ you have to send  value of the root-cause in the below format

“root-cause”  => “value of root-cause”

Required This format will accept for all identifiers of all modules

[ ‘problem’, ‘change’, ‘release’]

modules

HTTP Method :POST

Success Response :

{

  "success": true,

  "message": "success",

  "data": "Updated."

}




Error response

{

  "error": false,

  "message": "Token not provided"

}

 

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