This v1 API will be deprecated from 15th March 2020
Description:
It used to create a change. This change can be created by agent or admin.
URL : api/v1/servicedesk/change/create
Replace this URL with you helpdesk URL
Parameters :
Name | Data Type | Required / Optional | Description |
api_key | String | Optional | An alphanumeric code that can be used to authenticate your API calls |
token | String | Required | token generated for a user |
subject | String | Required | Change subject |
description | String | Required | description of change |
status_id | Integer | Required | Changes status |
priority_id | Integer | Required | Changes priority |
change_type_id | Integer | Required | ChangeType |
impact_id | Integer | Required | Change’s impact id |
location_id | Integer | Optional | Changes location |
requester | Integer | Optional | Requester of change |
approval_id | Integer | Optional | Changes approver |
asset [ ] | Integer | Optional | Changes assets |
HTTP Method : POST
Response
- Response Format : JSON
Sample JSON Success Response :
{ "success": true, "message": "Message", "data": "Changes Created." }
Possible Errors/Failures:
{ "success": false, "message": "Token not provided" }