Description:
It used to create a change. This change can be created by agent or admin.
URL : api/v1/servicedesk/change/create
Replace this URL with you helpdesk URL
Parameters :
| Name | Data Type | Required / Optional | Description |
| api_key | String | Optional | An alphanumeric code that can be used to authenticate your API calls |
| token | String | Required | token generated for a user |
| subject | String | Required | Change subject |
| description | String | Required | description of change |
| status_id | Integer | Required | Changes status |
| priority_id | Integer | Required | Changes priority |
| change_type_id | Integer | Required | ChangeType |
| impact_id | Integer | Required | Change’s impact id |
| location_id | Integer | Optional | Changes location |
| requester | Integer | Optional | Requester of change |
| approval_id | Integer | Optional | Changes approver |
| asset [ ] | Integer | Optional | Changes assets |
HTTP Method : POST
Response
- Response Format : JSON
Sample JSON Success Response :
{
"success": true,
"message": "Message",
"data": "Changes Created."
}
Possible Errors/Failures:
{
"success": false,
"message": "Token not provided"
}