Description:

It used to create a change. This change can be created by agent or admin.

URL :  api/v1/servicedesk/change/create

Replace this URL with you helpdesk URL

Parameters :

Name Data Type Required / Optional Description
api_key String Optional An alphanumeric code that can be used to authenticate your API calls
token String Required token generated for a user
subject String Required Change subject
description String Required description of change
status_id Integer Required Changes status
priority_id Integer Required Changes  priority
change_type_id Integer Required ChangeType
impact_id Integer Required Change’s impact id
location_id Integer Optional Changes location
requester Integer Optional Requester of change
approval_id Integer Optional Changes approver
asset [ ] Integer Optional Changes assets

HTTP Method : POST                                                                                                                                     

Response

  •  Response Format : JSON

Sample JSON Success Response :

{

  "success": true,

  "message": "Message",

  "data": "Changes Created."

}

Possible Errors/Failures:

{

  "success": false,

  "message": "Token not provided"

}

 

Leave a Reply

Your email address will not be published. Required fields are marked *