This v1 API  will be deprecated from 15th March 2020


It used to create an problem. This problem can be created by agent or admin.

URL :  api/v1/servicedesk/problem/create

Replace this URL with you helpdesk URL

Parameters :

Name Data Type Required / Optional Description
api_key String Optional An alphanumeric code that can be used to authenticate your API calls
token String Required token generated for a user
from Email Required Email of the ticket owner
subject String Required subject of ticket
description String Required description of ticket
status_type_id Integer Required id of ticket status
priority_id Integer Required id of ticket priority
impact_id Integer Required Impact id
department Integer Required Id of department
location_type_id Integer Optional Id of the location of the user
assigned_id Integer Optional id of an assignee
asset Integer Optional id of an asset
media_attachment[] File Optional File attachments

HTTP Method : POST                                                                                                                                     


  •  Response Format : JSON

Sample JSON Success Response :


  "success": true,

  "data": {

      "message": "Problem Created Successfully."



Possible Errors/Failures:


  "error": {

      "from": [

          "The from must be a valid email address."






*Please check the responses for some common errors


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