Create New Problem

Description:

It used to create an problem. This problem can be created by agent or admin.

URL :  api/v1/servicedesk/problem/create

Replace this URL with you helpdesk URL

Parameters :

Name	Data Type	Required / Optional	Description
api_key	String	Optional	An alphanumeric code that can be used to authenticate your API calls
token	String	Required	token generated for a user
from	Email	Required	Email of the ticket owner
subject	String	Required	subject of ticket
description	String	Required	description of ticket
status_type_id	Integer	Required	id of ticket status
priority_id	Integer	Required	id of ticket priority
impact_id	Integer	Required	Impact id
department	Integer	Required	Id of department
location_type_id	Integer	Optional	Id of the location of the user
assigned_id	Integer	Optional	id of an assignee
asset	Integer	Optional	id of an asset
media_attachment[]	File	Optional	File attachments

HTTP Method : POST                                                                                                                                     

Response

•  Response Format : JSON

Sample JSON Success Response :

{

  "success": true,

  "data": {

      "message": "Problem Created Successfully."

  }

}




Possible Errors/Failures:



{

  "error": {

      "from": [

          "The from must be a valid email address."

      ]

  }

}

 

OR

*Please check the responses for some common errors