Description:

It used to create an problem. This problem can be created by agent or admin.

URL :  api/v1/servicedesk/problem/create

Replace this URL with you helpdesk URL

Parameters :

Name Data Type Required / Optional Description
api_key String Optional An alphanumeric code that can be used to authenticate your API calls
token String Required token generated for a user
from Email Required Email of the ticket owner
subject String Required subject of ticket
description String Required description of ticket
status_type_id Integer Required id of ticket status
priority_id Integer Required id of ticket priority
impact_id Integer Required Impact id
department Integer Required Id of department
location_type_id Integer Optional Id of the location of the user
assigned_id Integer Optional id of an assignee
asset Integer Optional id of an asset
media_attachment[] File Optional File attachments

HTTP Method : POST                                                                                                                                     

Response

  •  Response Format : JSON

Sample JSON Success Response :

{

  "success": true,

  "data": {

      "message": "Problem Created Successfully."

  }

}




Possible Errors/Failures:



{

  "error": {

      "from": [

          "The from must be a valid email address."

      ]

  }

}

 

OR

*Please check the responses for some common errors

Leave a Reply

Your email address will not be published. Required fields are marked *