[ It is used to delete additional informations which are already attached to the problem,change,release ]

Example

  • Problem module   [ root-cause , impact, symptoms, solution, solution-title ]
  • Change module    [ reason, impact, rollout-plan, backout-plan ]
  • Release module   [ build-plan, test-plan ]

Description:

To delete additional informations like [root-cause,impact …etc] for problem,change,release modules

 

URL :  api/v1/servicedesk/delete/updates/{tableid}/{table}/{identifier}

 

Replace this URL with you helpdesk URL

  • Following tables only you can pass

           For problem  – {problemid} / sd_problem/{identifier}              example (root-cause)

           For change –  {changeid} / sd_changes/{identifier}

           For release – {releaseid}/ sd_releases/{identifier}

Parameters :

Name Data Type Required / Optional Description
api_key String Optional An alphanumeric code used to authenticate your API calls
token String Required token

 

identifier String Required
  • Problem module  [ root-cause , impact, symptoms, solution, solution-title ]
  • Change module   [ reason, impact, rollout-plan, backout-plan ]
  • Release module  [ build-plan, test-plan ]

HTTP Method :GET

Success Response :

{

  "success": true,

  "message": "success",

  "data": "Deleted"

}

Error response

{

  "error": false,

  "message": "Token not provided"

}

 

Leave a Reply

Your email address will not be published. Required fields are marked *