This v1 API  will be deprecated from 15th March 2020

Description:

To fetch all teams in Faveo.

URL : api/v1/helpdesk/teams

           (Replace this URL with you helpdesk URL)

Parameters :

Name Data Type Required / Optional Description
api_key String Required An alphanumeric code that can be used to authenticate your API calls
ip String Optional IP address of the Customer/location where API call is being made from
token String Required Token generated for a user

HTTP Method : GET         

  •   URL Request Example:

https://www.stablehelpdesk.faveodemo.com/api/v1/helpdesk/teams?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJzdWIiOjEsImlzcyI6Imh0dHA6Ly9wcm9kdWN0ZGVtb3VybC5jb20vc2FyZnJhei9wdWJsaWMvYXBpL3YxL2F1dGhlbnRpY2F0ZSIsImlhdCI6MTUzNDc1OTg5MiwiZXhwIjoxNTM0NzYwMTMyLCJuYmYiOjE1MzQ3NTk4OTIsImp0aSI6IlhBdzNrNGhwZXNUVWNFeVQifQ.TpuZ6Vwo9oMlt_LKRZYv2cU5UY8YBKqe06-66ioZA24

Response

  •   Response Format: JSON
  •   Returns JSON which contains below response

Sample JSON Success Response :

{

   "result": [

       {

           "id": 1,

           "name": "Level 1 Support",

           "status": 1,

           "team_lead": null,

           "assign_alert": 0,

           "admin_notes": "",

           "created_at": "2018-03-08 04:49:30",

           "updated_at": "2018-03-08 04:49:30"

       },

   ]

}

Response Description:

Parameter Description
id It is the unique id of the team created by Admin
name It is the name of the team
status It is the status of the team which is active or inactive (Example: status=1 then team is active and if status=0 then the team is inactive )
team_lead It is the name of the agent who is leading this team
admin_notes It is the same message or notes which is created by admin
created_at It is the time when this team is created.
updated_at It is the time when this team is updated.

Possible Errors/Failures:

   Please check the responses for some common errors

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