This v1 API  will be deprecated from 15th March 2020


This API we are using to get the details of a user registered on Faveo. We have to pass the user id to get the details of the user.

URL : api/v1/helpdesk/customer

           (Replace this URL with you helpdesk URL)

Parameters :

Name Data Type Required / Optional Description
api_key String optional An alphanumeric code that can be used to authenticate your API calls
ip String Optional IP address of the Customer/location where API call is being made from
token String Required Token generated for a user
user_id Integer Required Id of the customer

HTTP Method : GET         

  •   URL Request Example:


  •   Response Format : JSON
  •   Returns JSON which contains below response

Sample JSON Success Response :


   "success": true,

"data": {

"user": {

           "id": 34,

           "user_name": "danish",

           "first_name": "danish",

           "last_name": "john",

           "email": "",

           "role": "user",

           "profile_pic": ""




Response Description: It gives a user JSON which contains  customer details

Parameter Description
id It is the unique id of the customer
user_name It is the username of the customer
first_name It is the first name of the customer
last_name It is the last name of the customer
email It is the email of the customer
role It is the role of the customer
profile_pic It is the profile picture of the customer

Possible Errors/Failures:

  Please check the responses for some common errors

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