Description:

This api will give attached problem details based on ticket_id

URL :  api/v1/servicedesk/attached/problem/details/{ticketid}

Replace this URL with you helpdesk URL

Parameters :

Name Data Type Required / Optional Description
api_key String Optional An alphanumeric code used to authenticate your API calls
token String Required token generated for a user

HTTP Method : GET                                                                                              

Response

  •  Response Format : JSON

Sample JSON Success Response :

{

  "success": true,

  "data": {

      "id": 10,

      "subject": "Akhils motog4plus touch pad issue",

      "from": "demo@gmail.com",

      "department": {

          "id": 1,

          "name": "Support"

      },

      "impact_id": {

          "id": 1,

          "name": "Low"

      },

      "status_type_id": {

          "id": 1,

          "name": "Open"

      },

      "priority_id": {

          "priority_id": 1,

          "priority": "Low"

      }

  }

}

 

Sample JSON Error Response :

{

    “error":"Token has expired"

}

 

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