Get Common general updates details  

[ It is used to retrieve  additional information which are already attached to the problem,change,release ] Example Problem module   [ root-cause , impact, symptoms, solution, solution-title ] Change module   [ reason, impact, rollout-plan, backout-plan ] Release module   [ build-plan, test-plan ] Description: To get additional informations like [root-cause,impact …etc] for problem,change,release modules   URL : […]

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Delete Common general updates details  

[ It is used to delete additional informations which are already attached to the problem,change,release ] Example Problem module   [ root-cause , impact, symptoms, solution, solution-title ] Change module    [ reason, impact, rollout-plan, backout-plan ] Release module   [ build-plan, test-plan ] Description: To delete additional informations like [root-cause,impact …etc] for problem,change,release modules   URL : […]

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Common Dependency API

Description: Used to get metadata URL:  api/v1/servicedesk/dependency      Parameter: Name Data Type Required / Optional Description token String Required token type String Required Type can be problem, change, release, asset HTTP Method : GET   API Request: Problem: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=problem   Change: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=change   Release: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=release   Asset: http://faveohelpdesk.co.in/servicedesk36/public/api/v1/servicedesk/dependency?type=asset Response Format : JSON Success Response for Problem […]

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Create Release

Description: It used to create a release. This release  can be created by agent or admin. URL :   api/v1/servicedesk/release/create           Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token […]

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Edit Release

Description: This api used to edit release URL :  api/v1/servicedesk/release/{releaseid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user subject String Required Release subject description […]

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Getting all list of  Existing releases

Description: This api will list of all existed releases in a system URL :  api/v1/servicedesk/all/releases Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET […]

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Deleting Release

Description: This api is used to delete existed release  from system URL : api/v1/servicedesk/release/delete/{releaseid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response […]

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Getting Release Details

Description: URL :   api/v1/servicedesk/release/editbind/{releaseid} Replace this URL with you helpdesk URL Parameters Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response  Response Format : JSON  Returns JSON which contains user data with […]

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Create New Change

Description: It used to create a change. This change can be created by agent or admin. URL :  api/v1/servicedesk/change/create Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated […]

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Edit Change

Description: This api used to edit existed change URL :  api/v1/servicedesk/change/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user subject String Required Change subject […]

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