Description
Add a reply or internal notes on the tickets.
URL
v3/thread/reply
Parameters
| Name | Data Type | Required / Optional | Description |
| content | string | Required | Messages to be added as reply or note |
| ticket_id | integer | Required | Id of the ticket on which you want to add reply or note |
| is_internal_note | boolean | optional | 1 if you want to add response as internal note else it will be added as reply |
| attachment | An array of file objects | optional | Files to be added in reply or note |
Example request
curl -X POST -H "Authorization: Bearer eyJ0eXAiOiJKV1QiLCJhbGciOiJSUzI1NiIsImp0aSI6IjBkZjhmYmExNmVmYmE4OTBjZjAzYmYwYTYxNTRhMDQ2YTY2Y2ZhMWM0ZWU1NGQ5YzZlZDA0NDllM2EzNzZmMTAwY2U3MmUxMGQ2OTI4Y2ZiIn0.eyJhdWQiOiIxIiwianRpIjoiMGRmOGZiYTE2ZWZiYTg5MGNmMDNiZjBhNjE1NGEwNDZhNjZjZmExYzRlZTU0ZDljNmVkMDQ0OWUzYTM3NmYxMDBjZTcyZTEwZDY5MjhjZmIiLCJpYXQiOjE1ODQ1MTc4MjEsIm5iZiI6MTU4NDUxNzgyMSwiZXhwIjoxNjE2MDUzODIxLCJzdWIiOiIxIiwic2NvcGVzIjpbXX0.uAZHUNLl-mNk6mdA0ohSXLZiXqshqTa1eNoiD7QrKs6knfPtqHgNJEUJ9ZwbRrylKSd9-a6RsjbThp73W4lsO-FRJVa6Vw6VBwIqOGE_Y0bS275vua84d4x4Wda89K3xfSYhuDRXm15JdkOZYimtNyYwIFfAM9nmxjnRqU9vBCmXcva1WfXxJWFNEvXoDyEm7CykMaJq9KU8xLl69fZxmG3UCv19BREYXqP1o8BqVEBGoB_2a1kIUVQFNVE-jfVpKp4X9QdS8LLJ0KFUPMIcHZofKW8pgedWK1kwlO9FKARDD3oN-adsWEWQDdaq31das123fsax-fkxjAOgw5EOxTMJbfP0wKZZb5EF1WhTLQWv_e2eF-jb8IMo35EcJYKtvunt-tR58QR8SCRmG9LRTIqJZNBH3xhJ5ETmpauoJzwWBNKqx6cyGygxlVB9l9gV2KlIfWAcZSJaP1nX13ryrEXtYsTXg559ZAGRW8gAWTUfE3qgRWq9LBWcagAsqqlSoeq5uIzX1bK1QfDpSmCks6swlq-UFkvFiLRpIiIQGWDqObKmrzwDO1di8N4LpCDt1Da4vOawVomwQu6QCkmvHih0X--3z-36yrixuOrkydXLgbY7_AjQsCFnE0oklXZ9HohTjbebL-w-1vNl70qw8n15Ule8bQRfAjg" -i -F ticket_id=1 -F is_internal_note=1 -F "content=This is a reply" -F "attachment[]=@/Users/mverma16/Desktop/test.js" www.faveo.pro/v3/thread/reply
API Response
Example success response
{"result":{"success":"Replied successfully"}}
Example error response
{"content":["Reply Content Required"]}