NOTE: User must me logged in as agent or admin to access this API
URL : service-desk/api/problem/{problemId}
Method : GET
Query Parameters :
| Parameter | Type | Possible Values | Required/Optional | Description |
| problemId | Integer | Required | Problem id |
Success Response:
{
"success":true,
"data":{
"id":16,
"from":{
"id":9,
"email":"agentfrehservice1@gmail.com",
"name":"Manas Patil",
"profile_pic":"https://faveo.service.desk/avatar/1091235146c52c188a5f4a6227809979?s=80&r=g&d=identicon"
},
"subject":"IPod touch gaurd is cracked, need to replace it.",
"description":"<p>Yesterday while testing one app, iPod touch is <span class=\"scayt-misspell-word\" data-scayt-word=\"falled\" data-wsc-lang=\"en_US\">fallen<\/span> down on the floor and touch guard is broken. I am not able to see the content on the screen. Need to replace.",
"status_type_id":{
"id":1,
"name":"Open"
},
"priority_id":{
"id":3,
"name":"High"
},
"impact_id":{
"id":2,
"name":"Medium"
},
"location_type_id":{
"id":2,
"name":"Delhi"
},
"assigned_id":{
"id":25,
"name":"Gaurav Kole",
"profile_pic":"https://faveo.service.desk/avatar/eef84165471847947fe886dfd33a3cfc?s=80&r=g&d=identicon"
},
"created_at":"2018-09-06 14:35:37",
"updated_at":"2019-07-11 02:16:16",
"asset_ids":[
{
"id":10,
"name":"Mallikarjun's iPod"
}
],
"department_id":{
"id":1,
"name":"Support"
},
"attachment":null
}
}
Error Response:
{
"success":false,
"message":"Problem Not Found"
}