Detach Asset From CMDB

NOTE: User must me logged in as admin or agent to access this API URL : service-desk/api/remove-cmdb Method : DELETE Query Parameters : Parameter Type Possible Values Required/Optional Description cmdb_id Integer Required CMDB Relation Id child_asset_ids Array of Integers Required Child Asset Ids parent_asset_id Integer Required Parent Asset Id Success Response: { “success”:true, “message”:”Relationship Removed […]

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Attach Asset To CMDB

NOTE: User must me logged in as admin or agent to access this API URL : service-desk/api/make-cmdb Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description cmdb_id Integer Required CMDB Relation Id child_asset_ids Array of Integers Required Child Asset Ids parent_asset_id Integer Required Parent Asset Id relation String ‘forward’ or ‘inverse’ Required […]

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Get Asset CMDB Details

NOTE: User must me logged in as admin or agent to access this API URL : service-desk/api/cmdb-asset/{assetId} Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description assetId Integer Required Asset Id to get its associated configured assets Success Response: { “success”: true, “data”: { “id”: 1, “name”: “asset 1”, “cmdb_children”: [ { […]

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Asset List

NOTE: User must be logged in as agent or admin to access this API URL : service-desk/api/asset-list Method : GET Query Parameters :   Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be […]

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Getting  attached asset details based on ticket_id

Description: This API will give attached asset  details based on ticket_id URL :  api/v1/servicedesk/get/attached/assets/{ticketid} Replace this URL with your helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response […]

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Getting all list of Assets

Description: This api will list of all list of assets in a system URL :  api/v1/servicedesk/assetslist Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token HTTP Method : GET Response Format : JSON Response: Result: Existed problems details Error: […]

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Attaching Asset to ticket

Description: This api is used to attach asset to ticket URL :  api/v1/servicedesk/attachasset Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token asset Integer Required Id of asset HTTP Method : Post Response Format : JSON Success Response : […]

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