Advance Search On Knowledge Base Articles

URL: v3/api/search Method: GET Query Parameters     Parameter Type Possible Values Required/Optional Description name integer 0,1 Optional If this field is checked then whatever someone is searching should be present in article name. description integer 0,1 Optional If this field is checked then whatever someone is searching should be present in article description. case_sensitive integer […]

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Change Ticket Status

URL : v3/api/ticket/change-status/{ticketId}/{statusId} Method : POST Response: { “success”: true, “message”: “Ticket status changed successfully!!” }

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My ticket’s list

Ticket List NOTE: User must me logged in to use this API URL : v3/api/client/ticket-list Method : GET Note : By default, you will be able to view your tickets only. Organization manager can view their organization tickets, by passing organization-ids  parameter. Query Parameters : Parameter Type Possible Values Required/Optional Description organization-ids Array Array of […]

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Check Ticket

URL: v3/api/check-ticket/{encryptedId} Method: GET Description: gives the details of asked ticket along with all the threads under it Note: You will receive ‘encrypted_id‘ from v3/api/client/ticket-list API Documentation URL: https://developers.faveohelpdesk.com/my-tickets-list/ { “success”:true, “data”:{    “ticket”:{        “id”:1,              “duedate”:”2018-08-27 10:02:46″,  “dept_id”:3,  “ticket_number”:”AAAA-0000-0000″,  “status”:”Open”,  “created_at”:”2018-08-27 05:02:46″,  “thread_count”:1,  “collaborator_count”:null,  “attachment_count”:0,  “poster”:”client”,  “ratings”:[],  “user”:{ “id”:1, “first_name”:”Demo”, “last_name”:”Admin”, “profile_pic”:”https:\/\/secure.gravatar.com\/avatar”, “email”:”demo-admin@gmail.com” },  “collaborator_count_relation”:[],  “help_topic”:”Support […]

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Approval Ticket Conversation

URL: api/ticket-conversation/{approvalhash} Method: GET Description : Gives the conversation based on the approval hash Segment: Parameter Type Optional/Required Description page integer Optional This is the current page in the ticket list. Parameters: None Success Response : { “success”:true, “data”:{    “ticket”:{        “id”:1,              “duedate”:”2018-08-27 10:02:46″,  “dept_id”:3,  “ticket_number”:”AAAA-0000-0000″,  “status”:”Open”,  “created_at”:”2018-08-27 05:02:46″,  “thread_count”:1,  “collaborator_count”:null,  “attachment_count”:0,  “poster”:”client”,  “ratings”:[],  “user”:{ “id”:1, […]

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Approval Ticket Action

URL: api/approval-action/{hash} NOTE: hash is Unique string for identifying the user Method: POST Description : Approves or denies a ticket Parameters: Parameter Type Optional/Required Description action_type string Required approve or deny comment string Required Reason for approval or denial Success Response : { “success”:true, “Message”:”successfully approved/denied” } Error Response : { “success”:false, “message”:”hash expired” } […]

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