Update Ticket Status

NOTE: User must be logged in as admin to access this API URL : api/status-update/{status} Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description status intger Required Ticket Status id to updated name String Required Ticket Status Name sort integer Required, Unique Ticket Status Display Order icon_color String Required Ticket Status Icon Color […]

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Create Ticket Status

NOTE: User must be logged in as admin to access this API URL : api/status Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description name String Required Ticket Status Name sort integer Required, Unique Ticket Status Display Order icon_color String Required Ticket Status Icon Color icon_class String Required Ticket Status Icon visibility_for_client integer […]

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Delete Ticket Status

NOTE: User must be logged in as admin to access this API URL: api/status-delete/{status} Method: DELETE Description : Delete a Status. Parameters: Parameter Type Optional/Required Description status integer Required status id of the status to be deleted. Success Response : { success:true, Message:“Status deleted successfully” }

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Get Ticket Status Details

NOTE: User must be logged in as admin to access this API URL: api/status/{status} Method: GET Description : Get Status Details. Parameters: Parameter Type Optional/Required Description status integer Required status id of the status to be fetched. Success Response : { “success”: true, “data”: { “status”: { “id”: 8, “name”: “Merged”, “message”: “Ticket have been marked […]

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Ticket Status List

NOTE: User must be logged in as admin to access this API URL : api/ticket-status-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Status list page […]

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