NOTE: User must be logged in as admin/agent to access this API URL : v3/service-desk/api/apply-cab-approval Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer Required ID of the change workflow_id Integer Required The CAB workflow id. Response: { “success”: true, “message”: “Cab applied successfully” }
Category: Change Management
Protected: Send Cab Reminder Email to Approvers
There is no excerpt because this is a protected post.
Protected: Cab Auto Reminder On/Off from Agent Panel
There is no excerpt because this is a protected post.
Protected: Remove Approvers From Cab In Change
There is no excerpt because this is a protected post.
Protected: Add Approver to a Change
There is no excerpt because this is a protected post.
Sd Filters Delete
URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : DELETE Parameters: none Response: { “success”: true, “Message”: “Filter successfully removed” }
Sd Filters Store / Update
URL: v3/service-desk/api/agent/change-filter Method : POST Parameters: Parameter Type Optional/Required Description id Integer Optional Sd filter id. Required for update. name string Required Sd filter name. Max 255 char. fields array Required Sd filter fields. Must be an associative array where key will be field name and value will be field value. Field value can be […]
Sd Filters Show
URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : GET Parameters: none Response: { “success”: true, “data”: { “fields”: [{ “key”: “change_ids”, “value”: 338 },{ “key”: “change_ids”, “value”: 339 }], “is_shareable”: false, “departments”: [ { “id”: 2250, “name”: “some department name”, } ], “agents”: [ { “id”: 2250, “name”: […]
Sd Filters List
URL: v3/service-desk/api/agent/change-filters Method : GET Parameters: none Response: { “success”: true, “data”:{ “own”: [{ “id”: 50, “name”: “First filter” }], “shared”: [{ “id”: 51, “name”: “Second filter” }] } }
Delete Change
NOTE: User must me logged in as agent with permissions or admin to access this API URL: v3/service-desk/api/change/{changeId} Method: DELETE Description : Deletes a change based on change id Parameters: Parameter Type Optional/Required Description changeId Integer Required Change Id Success Response : { “success”:true, ” message”:”Change Deleted Successfully” }