Apply CAB on Change

NOTE: User must be logged in as admin/agent to access this API URL : v3/service-desk/api/apply-cab-approval Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer Required ID of the change workflow_id Integer Required The CAB workflow id. Response: { “success”: true, “message”: “Cab applied successfully” }

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Sd Filters Delete

URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : DELETE Parameters: none Response: { “success”: true, “Message”: “Filter successfully removed” }  

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Sd Filters Store / Update

URL: v3/service-desk/api/agent/change-filter Method : POST Parameters: Parameter Type Optional/Required Description id Integer Optional Sd filter id. Required for update. name string Required Sd filter name. Max 255 char. fields array Required Sd filter fields. Must be an associative array where key will be field name and value will be field value. Field value can be […]

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Sd Filters Show

URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : GET Parameters: none Response: { “success”: true, “data”: {     “fields”: [{         “key”: “change_ids”,         “value”: 338     },{ “key”: “change_ids”,         “value”: 339 }],     “is_shareable”: false,     “departments”: [  { “id”: 2250,    “name”: “some department name”,  } ],     “agents”: [  { “id”: 2250,    “name”: […]

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Sd Filters List

URL: v3/service-desk/api/agent/change-filters Method : GET Parameters: none Response: { “success”: true, “data”:{ “own”: [{     “id”: 50,     “name”: “First filter” }], “shared”: [{     “id”: 51,     “name”: “Second filter” }] } }  

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Delete Change

NOTE: User must me logged in as agent with permissions or admin to access this API URL: v3/service-desk/api/change/{changeId} Method: DELETE Description : Deletes a change based on change id Parameters: Parameter Type Optional/Required Description changeId Integer Required Change Id Success Response : { “success”:true, ” message”:”Change Deleted Successfully” }

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