NOTE: User must me logged in as agent or admin to access this API URL : service-desk/api/change-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String subject Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched […]
Category: Change Management
Create New Change
Description: It used to create a change. This change can be created by agent or admin. URL : api/v1/servicedesk/change/create Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated […]
Edit Change
Description: This api used to edit existed change URL : api/v1/servicedesk/change/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user subject String Required Change subject […]
Getting all list of Existing changes
Description: This api will list of all existed changes in a system URL : api/v1/servicedesk/all/changes Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET […]
Deleting change
Description: This api is used to delete existed change from system URL : api/v1/servicedesk/change/delete/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response […]
Getting Change Details
Description: URL : api/v1/servicedesk/change/editbind/{changeid} Replace this URL with you helpdesk URL Parameters Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response Response Format : JSON Returns JSON which contains user data with […]
Create new release and Associate with change
Description: This api is used to create new release associate with change URL : api/v1/servicedesk/change/release/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user subject […]
Attach existing release to the change
Description: This api is used to associate existing release to the change URL : api/v1/servicedesk/change/release/attach/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user […]
Get associated release details with respect to change
Description: This api is used to get associated release details with respect to change URL : api/v1/servicedesk/get/attached/release/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a […]
Detach release from the change
Description: This api is used to detach release from the change URL : api/v1/servicedesk/detach/release/change Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user changeid Integer […]