Change List

NOTE: User must me logged in as agent or admin to access this API URL : service-desk/api/change-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String subject Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched […]

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Create New Change

Description: It used to create a change. This change can be created by agent or admin. URL :  api/v1/servicedesk/change/create Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated […]

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Edit Change

Description: This api used to edit existed change URL :  api/v1/servicedesk/change/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user subject String Required Change subject […]

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Getting all list of  Existing changes

Description: This api will list of all existed changes in a system URL :  api/v1/servicedesk/all/changes Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET […]

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Deleting change

Description: This api is used to delete existed change from system URL :  api/v1/servicedesk/change/delete/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response […]

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Getting Change Details

Description: URL :  api/v1/servicedesk/change/editbind/{changeid} Replace this URL with you helpdesk URL Parameters Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response  Response Format : JSON  Returns JSON which contains user data with […]

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Create new release and Associate with change

Description: This api is used to create new release associate with change URL :  api/v1/servicedesk/change/release/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user subject […]

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Attach existing release to the change

Description: This api is used to associate existing release to the change URL :  api/v1/servicedesk/change/release/attach/{changeid} Replace this URL with you helpdesk URL Parameters : Name   Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user […]

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Get associated release details with respect to  change

Description: This api is used to get associated release details with respect to  change URL :  api/v1/servicedesk/get/attached/release/{changeid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a […]

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Detach release from the change

Description: This api is used to detach release  from the change URL :  api/v1/servicedesk/detach/release/change Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user changeid Integer […]

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