Update change comment

URL : v3/service-desk/api/update-change-comment Method : PUT Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID comment String id Required String Success Response: { “success”: true, “message”: “Comment updated successfully.” }

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Delete change comment

URL : v3/service-desk/api/delete-change-comment Method : DELETE Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment_id Integer id Required Comment ID Success Response: { “success”: true, “message”: “Comment deleted successfully.” }

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Add change comment

URL : v3/service-desk/api/add-change-comment Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID comment String id Required String Success Response: { “success”: true, “message”: “Comment added successfully.” }

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Get change comments

URL : v3/service-desk/api/get-change-comments Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer id Required Change ID Success Response: { “current_page”: 1, “data”: [ { “body”: “adddupdate”, “created_at”: “2022-11-14 07:26:34”, “user_id”: 1, “parent_id”: null, “id”: 153, “thread_type_icon_class”: “fa fa-comment”, “allows_modification”: true, “originalText”: “adddupdate”, “user”: { “id”: 1, “first_name”: “Nithya”, “last_name”: “Narayan”, “email”: “nithya.mn@ladybirdweb.com”, […]

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Apply CAB on Change

NOTE: User must be logged in as admin/agent to access this API URL : v3/service-desk/api/apply-cab-approval Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description change_id Integer Required ID of the change workflow_id Integer Required The CAB workflow id. Response: { “success”: true, “message”: “Cab applied successfully” }

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Sd Filters Delete

URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : DELETE Parameters: none Response: { “success”: true, “Message”: “Filter successfully removed” }  

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