Category: Change Management

URL: v3/service-desk/api/agent/change-filter Method : POST Parameters: Parameter Type Optional/Required Description id Integer Optional Sd filter id. Required for update. name string Required Sd filter name. Max 255 char. fields array Required Sd filter fields. Must be an associative array where key will be field name and value will be field value. Field value can be […]

URL : v3/service-desk/api/agent/change-filter/{changeFilter} Method : GET Parameters: none Response: { “success”: true, “data”: {     “fields”: [{         “key”: “change_ids”,         “value”: 338     },{ “key”: “change_ids”,         “value”: 339 }],     “is_shareable”: false,     “departments”: [  { “id”: 2250,    “name”: “some department name”,  } ],     “agents”: [  { “id”: 2250,    “name”: […]

URL: v3/service-desk/api/agent/change-filters Method : GET Parameters: none Response: { “success”: true, “data”:{ “own”: [{     “id”: 50,     “name”: “First filter” }], “shared”: [{     “id”: 51,     “name”: “Second filter” }] } }  

NOTE: User must me logged in as agent with permissions or admin to access this API URL: v3/service-desk/api/change/{changeId} Method: DELETE Description : Deletes a change based on change id Parameters: Parameter Type Optional/Required Description changeId Integer Required Change Id Success Response : { “success”:true, ” message”:”Change Deleted Successfully” }

NOTE: User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/edit-change/{changeId} Method : GET Parameters : Parameter Type Possible Values Required/Optional Description changeId Integer Required Change Id category Integer change Optional Category name ‘change’ scenario Integer edit Optional Scenario name ‘edit’ panel Integer agent Optional Panel name […]

NOTE : User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/change Method : POST Content-Type: multipart/form-data NOTE :  most of the things mentioned here are configurable by form builder on the admin panel. Those fields are marked as Configurable. Current status of configurable fields can be found […]

NOTE: User must be logged in as agent or admin to access this API URL : v3/service-desk/api/change-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String subject Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched […]