NOTE : User must me logged in as agent with permissions or admin to access this API
URL : v3/service-desk/api/change
Method : POST
Content-Type: multipart/form-data
NOTE : most of the things mentioned here are configurable by form builder on the admin panel. Those fields are marked as Configurable. Current status of configurable fields can be found at https://developers.faveohelpdesk.com/get-form-data
Parameters :
| Name | Data Type | Required / Optional | Description |
| id | Integer | Optional | To update existing change data |
| subject | String | Required | Change Subject |
| identifier | String | Configurable | Identifier |
| requester_id | Integer | Required | User Id of user, agent or admin |
| status_id | Integer | Required | Status Id |
| change_type_id | Integer | Required | Change Type Id |
| priority_id | Integer | Configurable | Priority Id |
| team_id | Integer | Configurable | Team Id |
| location_id | Integer | Configurable | Location Id |
| impact_id | Integer | Configurable | Impact Id |
| department_id | Integer | Configurable | Department Id |
| agent_id | Integer | Configurable | Agent/Admin Id |
| description | String | Configurable | Description of the change |
| asset_ids | Array of Integers | Optional | Asset ids |
| attachments | Array | Optional | Attachment File |
| custom_id | String/Array | Optional | “custom_(id of the custom field)” |
Response:
{
"success": true,
"message": "Change saved successfully with identifier <a href=http://faveo/public/service-desk/changes/5/show rel='noopener noreferrer' target='_blank'>CHN-5</a>"
}