NOTE : User must me logged in as agent with permissions or admin to access this API

URL : v3/service-desk/api/change

Method : POST

Content-Type: multipart/form-data

NOTE :  most of the things mentioned here are configurable by form builder on the admin panel. Those fields are marked as Configurable. Current status of configurable fields can be found at https://developers.faveohelpdesk.com/get-form-data 

Parameters :

Name Data Type Required / Optional Description
id Integer Optional To update existing change data
subject String Required Change Subject
identifier String Configurable Identifier
requester_id Integer Required User Id of user, agent or admin
status_id Integer Required Status Id
change_type_id Integer Required Change Type Id
priority_id Integer Configurable Priority Id
team_id Integer Configurable Team Id
location_id Integer Configurable Location Id
impact_id Integer Configurable Impact Id
department_id Integer Configurable Department Id
agent_id Integer Configurable Agent/Admin Id
description String Configurable Description of the change
asset_ids Array of Integers Optional Asset ids
attachments Array Optional Attachment File
custom_id String/Array Optional “custom_(id of the custom field)”

Response:

{
    "success": true,
    "message": "Change saved successfully with identifier <a href=http://faveo/public/service-desk/changes/5/show rel='noopener noreferrer' target='_blank'>CHN-5</a>"
}

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