Create Ticket Status

URL : api/status Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description name String Required Ticket Status Name sort integer Required, Unique Ticket Status Display Order icon_color String Required Ticket Status Icon Color icon_class String Required Ticket Status Icon visibility_for_client integer Required Ticket Status Visibility to Client secondary_status integer If visibility_for_client is no […]

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Delete Ticket Status

URL: api/status-delete/{status} Method: DELETE Description : Delete a Status. Parameters: Parameter Type Optional/Required Description status integer Required status id of the status to be deleted. Success Response : { “success”:true, “Message”:“Status deleted successfully” }

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Ticket Status List

URL : api/ticket-status-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Status list page limit Integer Optional Number of records to be displayed in each page […]

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Update Auto Assign Settings

URL : api/auto-assign Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description status integer Required Status: Enable or Disable only_login integer Required Assign tickets only to the agents who are logged in, Yes or No assign_not_accept integer Required Assign ticket even when agent is not accepting tickets, Yes or No assign_with_type integer Required […]

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Get Auto Assign Settings Details

URL: api/get-auto-assign Method: GET Description : Get Auto Assign Settings Details Success Response : { “success”: true, “data”: { “autoAssign”: { “threshold”: “12”, “is_location”: “1”, “assign_department_option”: “specific”, “department_list”: [ { “id”: 1, “name”: “Support”, “form_identifier”: “department_1” }, { “id”: 3, “name”: “Operation”, “form_identifier”: “department_3” } ], “assign_with_type”: “1”, “assign_not_accept”: “1”, “only_login”: “1”, “status”: “1” } } […]

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Update Source

URL : api/source/update/{source} Method : PATCH Query Parameters :   Parameter Type Possible Values Required/Optional Description source integer Required Source Id  of the source to be updated name String Required Source Name display_as String Required Source Display as description Text Optional Source Description Response: { “success”: true, “message”:”Source updated Successfully” }

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Create Source

URL : api/source Method : POST Query Parameters :   Parameter Type Possible Values Required/Optional Description name String Required Source Name display_as String Required Source Display as description Text Optional Source Description Response: { “success”: true, “message”:”Source saved Successfully” }

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Delete Source

URL: api/source-delete/{source} Method: DELETE Description : Delete a Source. Parameters: Parameter Type Optional/Required Description source integer Required source id of the source to be deleted. Success Response : { “success”:true, “Message”:“Source deleted successfully” }

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Get Source Details

URL:api/source/{source} Method: GET Description : Get Source Details. Parameters: Parameter Type Optional/Required Description source integer Required source id of the source to be fetched. Success Response : { “success”: true, “data”: { “source”: { “id”: 2, “name”: “Email”, “value”: “EMAIL”, “css_class”: “fa fa-envelope”, “description”: “EMAILTES”, “location”: “”, “is_default”: 1 } } }

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Source List

URL : api/source-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Source list page limit Integer Optional Number of records to be displayed in each page […]

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