Update Auto Assign Settings

URL : api/auto-assign Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description status integer Required Status: Enable or Disable only_login integer Required Assign tickets only to the agents who are logged in, Yes or No assign_not_accept integer Required Assign ticket even when agent is not accepting tickets, Yes or No assign_with_type integer Required […]

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Get Auto Assign Settings Details

URL: api/get-auto-assign Method: GET Description : Get Auto Assign Settings Details Success Response : { “success”: true, “data”: { “autoAssign”: { “threshold”: “12”, “is_location”: “1”, “assign_department_option”: “specific”, “department_list”: [ { “id”: 1, “name”: “Support”, “form_identifier”: “department_1” }, { “id”: 3, “name”: “Operation”, “form_identifier”: “department_3” } ], “assign_with_type”: “1”, “assign_not_accept”: “1”, “only_login”: “1”, “status”: “1” } } […]

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Update Ticket Type

NOTE: User must be logged in as admin to access this API URL : api/ticket-types-edit/{ticketTypeId} Method: PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description name String Question Required Ticket Type Name type_desc Text This is a Question ticket type required Ticket type Description ispublic Integer 1 required Ticket type ispublic or private Response: { […]

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Create Ticket Type

NOTE: User must be logged in as admin to access this API URL : api/ticket-types Method: POST Query Parameters : Parameter Type Possible Values Required/Optional Description name String Feature Required Ticket Type Name type_desc Text This is the Feature ticket type required Ticket type Description ispublic Integer 1 required Ticket type ispublic or private Response: { […]

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Delete Ticket Type

NOTE: User must be logged in as admin to access this API URL:api/ticket-types-delete/{ticketTypeId} Method: DELETE Description : Delete a Ticket Type. Parameters: Parameter Type Optional/Required Description ticketTypeId Integer Required Ticket type id of the ticket type to be deleted. Success Response : { “success”: true, “message”: “Ticket Type deletion request has been processed successfully. Ticket Type […]

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Get Ticket Type Details

NOTE: User must be logged in as admin to access this API URL: api/ticket-types/{ticketTypeId} Method: GET Description: Get Ticket Type Details. Parameters: Parameter Type Optional/Required Description ticketTypeId Integer Required Ticket type id of the ticket type to be fetched. Success Response : { “success”: true, “data”: { “ticketType”: { “id”: 7, “name”: “API Third Type”, […]

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Ticket Type List

NOTE: User must be logged in as admin to access this API URL : api/ticket-types-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String problem Optional Keyword to be searched in Ticket Type […]

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Update Ticket Settings

URL : api/postticket Method : PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description ticket_number_prefix Alpha numeric Required Ticket Number Prefix  status integer Required Ticket Status where purpose of status is 1 collision_avoid integer Required Agent collision avoidance duration in minutes record_per_page integer Required tickets per page in numbers lock_ticket_frequency integer Required When to lock […]

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Method to get Ticket Settings Details

URL: api/getTicketSetting Method: GET Description :Get Ticket Settings details Success Response : { “success”: true, “data”: { “ticket”: { “id”: 1, “collision_avoid”: “22222”, “lock_ticket_frequency”: “1”, “status”: { “id”: 1, “name”: “Open” }, “count_internal”: 0, “show_status_date”: 0, “show_org_details”: 0, “waiting_time”: 17520, “ticket_number_prefix”: “AAAA”, “record_per_page”: “50” } } }  

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Update Close Ticket WorkFlow

URL : api/close-workflow-update Method : PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description bearer_token Required When hitting the login api in Postman there you will get bearer token. days intger Required The number of days to after which the tickets will be auto-closed. send_email boolean Required Send email to user on auto-closing the ticket(if […]

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