URL : api/auto-assign

Method : POST

Query Parameters :

Parameter Type Possible Values Required/Optional Description
status integer Required Status: Enable or Disable
only_login integer Required Assign tickets only to the agents who are logged in, Yes or No
assign_not_accept integer Required Assign ticket even when agent is not accepting tickets, Yes or No
assign_with_type integer Required Assign tickets only when agents’s type matches ticket’s type, Yes or No
is_location integer Required Assign tickets only when agents’s location matches ticket’s location, Yes or No
threshold integer Required Maximum number of tickets can be assigned to an agent
assign_department_option String Required
department_list integer Array Required if assign_department_option = specific Array of department ids when assign_department_option = specific

Response:

{

   "success": true,

   "message":"Auto Assign updated Successfully"

}

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