Add reply and internal notes

Description Add a reply or internal notes on the tickets. URL v3/api/thread/reply/{id} Parameters   Name Data Type Required / Optional Description content String Required The body of your reply is_internal_note boolean Optional 1 if you want to add response as internal note else it will be added as reply attachment[] file Optional Media attachment inline[] […]

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Release Planning PopUp Details

URL: service-desk/api/release-planning/{releaseId} Method: get Description : Get Release Planning PopUp Details based on Release Id Parameters: Parameter Type Optional/Required Description release_id integer Required Release id of the release to get release planning popup details. Success Response : { “success”: true, “data”: { “planning_popups”: [ { “id”: 1, “owner”: “sd_releases:1”, “key”: “build-plan”, “created_at”: “2020-04-21 11:45:42”, “updated_at”: “2020-04-21 11:45:42”, “description”: “<p>yg45whju6hj</p>\r\n”, “attachment”: null } ] } }

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Mark Release as completed

URL: service-desk/api/complete-release/{releaseId} Method: POST Description : Mark Release as completed Parameters: Parameter Type Optional/Required Description release_id integer Required Release id of the release to be mark as completed. Success Response : { “success”:true, “Message”:“Release has completed” }

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Delete Release

URL: service-desk/api/release/{releaseId} Method: DELETE Description : Delete a Release. Parameters: Parameter Type Optional/Required Description release_id integer Required Release id of the release to be deleted. Success Response : { “success”:true, “Message”:“Release deleted successfully” }

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Reject Contract

Description: URL: service-desk/’api/contract-reject/{contractId}} Method: POST Description : Route to reject contract Parameters:   Parameter Type Optional/Required Description contract_id integer Required Contract id of the contract to be rejected purpose_of_rejection string sometimes Purpose of Rejection Success Response : { “success”:true, “Message”:“Contract Rejected Successfully” }

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Detach Asset from Contract

Description: URL: service-desk/api/contract-detach-asset/{contractId}/{assetId} Method: DELETE Description : Route to detach asset from contract based on contractId and  assetId Parameters: Parameter Type Optional/Required Description contract id integer Required Contract id of the contract to detach change asset id integer Required Asset id of the asset to be detached from contract Success Response : { “success”:true, “Message”:“Asset Detached […]

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Create Ticket V3

Agent Panel Description: To create a ticket in Faveo from agent panel. HTTP Method : POST      URL :   v3/newticket Content-Type: multipart/form-data NOTE:  most of the things mentioned here are configurable by form builder on the admin panel. Those fields are marked as Configurable. Current status of configurable fields can be found at https://developers.faveohelpdesk.com/get-form-data  Parameters […]

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Sla CRUD

Get SLA URL : v3/api/get-enforcer/sla/{slaId} Method : GET Response : { “success”: true, “data”: { “sla”: { “id”: 84, “name”: “Test Sla”, “status”: 1, “order”: 1, “matcher”: “all”, “is_default”: 0, “internal_notes”: “”, “created_at”: “2019-12-09 11:12:15”, “updated_at”: “2019-12-09 11:12:15”, “sla_meta”: [{ “id”: 14, “ticket_sla_id”: 14, “priority_id”: 1, “respond_within”: “diff::1~hour”, “resolve_within”: “diff::1~hour”, “business_hour_id”: 1, “send_email_notification”: 1, “send_app_notification”: […]

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Twitter Ticket Plugin

Gets the Twitter Credentials. URL : v3/twitter/credentials Method : GET Response : { “success”:true, message”:{ “id”:1, “consumer_api_key”:”uluefhkhhpko0xAQcLq1Zl”, “consumer_api_secret”:”TFVIO0wxnhjhdskjhhUIUR5EE4Uzdc2EkB3iYDqs2JtAwAO”, “access_token”:”2951462162-cjQVHuZjsahjkashjkhaVWZAR4X3NtXLqqrKOodw8jhods4″, “access_token_secret”:”KaGVve61hihhkihihN0yAv4A1C1hmLahgBoPaXhKJxs”, “reply_interval”:5, “hashtag_text”:”hashtag”, “created_at”:”2019-11-25 11:05:57″, “updated_at”:”2019-11-25 11:05:57″ } Saves the Twitter App. URL : twitter/create Method : POST Query Parameters : Parameter Type Optional/Required Description consumer_api_key string Required Consumer API Key consumer_api_secret string Required Consumer Secret […]

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Facebook Plugin

Saves the Facebook pages. URL : facebook/page/save Method : POST Query Parameters : Parameter Type Optional/Required Description page_ids array Required IDs of the Facebook Pages to save . Response : { “success”:true, “message”:”Page(s) added successfully.” } Gets the Facebook Credentials. URL : facebook/credentials Method : GET Response : { “success”:true, “message”:”Facebook App Registered. Now you […]

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