Get Change Data

NOTE: User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/change/{changeId} Method : GET Parameters : Parameter Type Possible Values Required/Optional Description changeId Integer Required Change Id Success Response: { “success”: true, “data”: { “change”: { “id”: 5, “description”: “Cisco router not working”, “subject”: “Router not working”, […]

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Update Label

URL: v3/api/label Method: POST Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array  agents, team_lead, dept_mngr Required This field provides access, who can see the tags. Multiple user visibility can be selected from drop down. Response : { “success”: true, “message”: “Label saved successfully” } URL: v3/api/label-update/7 Method: PATCH Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array […]

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Custom CSS Plugin

URL: custom-css/create Method: GET Note – Hit this URL to open the view page for creating the custom css. URL: custom-css/create Method: POST Query Parameters: Parameter Type Possible Values Required/Optional Description name string  string Required This field is unique. fired_at string  adminlayout, agentlayout, clientlayout Required This field indicates where custom css should be applied. script string […]

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Method to get Ticket Settings Details

URL: api/getTicketSetting Method: GET Description :Get Ticket Settings details Success Response : { “success”: true, “data”: { “ticket”: { “id”: 1, “collision_avoid”: “22222”, “lock_ticket_frequency”: “1”, “status”: { “id”: 1, “name”: “Open” }, “count_internal”: 0, “show_status_date”: 0, “show_org_details”: 0, “waiting_time”: 17520, “ticket_number_prefix”: “AAAA”, “record_per_page”: “50” } } }  

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Get Ticket Close Workflow details

URL: api/close-workflow Method: GET Description :Get Ticket Close Workflow details Success Response : { “success”: true, “data”: { “workflowClose”: { “id”: 1, “days”: 12, “condition”: 0, “send_email”: 1, “status”: 3, “created_at”: “2020-08-19 13:23:52”, “updated_at”: “2020-08-19 13:23:52”, “ticket_status”: [ { “id”: 1, “name”: “Open” }, { “id”: 3, “name”: “Closed” }, { “id”: 4, “name”: “Deleted” […]

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Update Close Ticket WorkFlow

URL : api/close-workflow-update Method : PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description bearer_token Required When hitting the login api in Postman there you will get bearer token. days intger Required The number of days to after which the tickets will be auto-closed. send_email boolean Required Send email to user on auto-closing the ticket(if […]

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