Update Label

URL: v3/api/label Method: POST Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array  agents, team_lead, dept_mngr Required This field provides access, who can see the tags. Multiple user visibility can be selected from drop down. Response : { “success”: true, “message”: “Label saved successfully” } URL: v3/api/label-update/7 Method: PATCH Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array […]

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Custom CSS Plugin

URL: custom-css/create Method: GET Note – Hit this URL to open the view page for creating the custom css. URL: custom-css/create Method: POST Query Parameters: Parameter Type Possible Values Required/Optional Description name string  string Required This field is unique. fired_at string  adminlayout, agentlayout, clientlayout Required This field indicates where custom css should be applied. script string […]

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Method to get Ticket Settings Details

URL: api/getTicketSetting Method: GET Description :Get Ticket Settings details Success Response : { “success”: true, “data”: { “ticket”: { “id”: 1, “collision_avoid”: “22222”, “lock_ticket_frequency”: “1”, “status”: { “id”: 1, “name”: “Open” }, “count_internal”: 0, “show_status_date”: 0, “show_org_details”: 0, “waiting_time”: 17520, “ticket_number_prefix”: “AAAA”, “record_per_page”: “50” } } }  

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Get Ticket Close Workflow details

URL: api/close-workflow Method: GET Description :Get Ticket Close Workflow details Success Response : { “success”: true, “data”: { “workflowClose”: { “id”: 1, “days”: 12, “condition”: 0, “send_email”: 1, “status”: 3, “created_at”: “2020-08-19 13:23:52”, “updated_at”: “2020-08-19 13:23:52”, “ticket_status”: [ { “id”: 1, “name”: “Open” }, { “id”: 3, “name”: “Closed” }, { “id”: 4, “name”: “Deleted” […]

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Update Close Ticket WorkFlow

URL : api/close-workflow-update Method : PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description bearer_token Required When hitting the login api in Postman there you will get bearer token. days intger Required The number of days to after which the tickets will be auto-closed. send_email boolean Required Send email to user on auto-closing the ticket(if […]

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HelpTopic List

URL : api/helptopic-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in HelpTopic list page limit Integer Optional Number of records to be displayed in each page […]

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Delete HelpTopic

URL:api/helptopic-delete/{topic} Method: DELETE Description : Delete a HelpTopic. Parameters: Parameter Type Optional/Required Description topic integer Required HelpTopic id of the helptopic to be deleted. Success Response : { “success”:true, “Message”:“HelpTopic deleted successfully” }

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Update Location

NOTE: User must be logged in as admin to access this API URL : api/location-update/{location} Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description title String Indiranagar Required Location Name phone Integer 1478523690 Optional Phone of the Location address Text No 68, First Floor Optional Address of the location country_id Integer 1 Optional […]

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Add reply and internal notes

Description Add a reply or internal notes on the tickets. URL v3/api/thread/reply/{ticketId} Parameters   Name Data Type Required / Optional Description content String Required The body of your reply is_internal_note boolean Optional 1 if you want to add a response as an internal note else it will be added as a reply attachment[] file Optional […]

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Release Planning PopUp Details

URL: service-desk/api/release-planning/{releaseId} Method: get Description : Get Release Planning PopUp Details based on Release Id Parameters: Parameter Type Optional/Required Description release_id integer Required Release id of the release to get release planning popup details. Success Response : { “success”: true, “data”: { “planning_popups”: [ { “id”: 1, “owner”: “sd_releases:1”, “key”: “build-plan”, “created_at”: “2020-04-21 11:45:42”, “updated_at”: “2020-04-21 11:45:42”, “description”: “<p>yg45whju6hj</p>\r\n”, “attachment”: null } ] } }

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