Update Ticket Status

URL : api/status-update/{status} Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description status intger Required Ticket Status id to updated name String Required Ticket Status Name sort integer Required, Unique Ticket Status Display Order icon_color String Required Ticket Status Icon Color icon_class String Required Ticket Status Icon visibility_for_client integer Required Ticket Status Visibility […]

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Get Ticket Status Details

URL: api/status/{status} Method: GET Description : Get Status Details. Parameters: Parameter Type Optional/Required Description status integer Required status id of the status to be fetched. Success Response : { “success”: true, “data”: { “status”: { “id”: 1, “name”: “Open”, “message”: “Ticket has been Reopened by {!!$user!!}”, “created_at”: “2020-06-25 05:51:57”, “updated_at”: “2020-08-28 05:01:09”, “visibility_for_client”: 1, “allow_client”: 1, […]

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Ticket Status List

URL : api/ticket-status-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Status list page limit Integer Optional Number of records to be displayed in each page […]

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Update Ticket Type

URL : api/ticket-types-edit/{ticketType} Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description ticketType String Required Ticket Type Id to be updated name String Required Ticket Type Name type_desc Text required Ticket type Description status Text required Ticket type status ispublic Text required Ticket type ispublic or private is_default Text required Ticket type isdefault […]

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Method to get Ticket Settings Details

URL: api/getTicketSetting Method: GET Description :Get Ticket Settings details Success Response : { “success”: true, “data”: { “ticket”: { “id”: 1, “collision_avoid”: “22222”, “lock_ticket_frequency”: “1”, “status”: { “id”: 1, “name”: “Open” }, “count_internal”: 0, “show_status_date”: 0, “show_org_details”: 0, “waiting_time”: 17520, “ticket_number_prefix”: “AAAA”, “record_per_page”: “50” } } }  

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Get Ticket Close Workflow details

URL: api/close-workflow/{workflowClose} Method: GET Description :Get Ticket Close Workflow details Parameters: Parameter Type Optional/Required Description workflowClose integer Required Ticket Close Workflow id of the tag to be fetched. Success Response : { “success”: true, “data”: { “workflowClose”: { “id”: 1, “days”: 12, “condition”: 0, “send_email”: 1, “status”: 3, “created_at”: “2020-08-19 13:23:52”, “updated_at”: “2020-08-19 13:23:52”, “ticket_status”: […]

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Update Close Ticket WorkFlow

URL : api/close-workflow/{workflowClose} Method : PATCH Query Parameters :     Parameter Type Possible Values Required/Optional Description workflowClose integer Required Ticket close workflow Id which gets updated days intger Required The number of days to after which the tickets will be auto-closed. send_email integer Required Send email to user on auto-closing the ticket(if Yes then 1 […]

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HelpTopic List

URL : api/helptopic-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in HelpTopic list page limit Integer Optional Number of records to be displayed in each page […]

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Get HelpTopic Details

URL:api/helptopic/{topic} Method: GET Description : Get HelpTopic Details. Parameters: Parameter Type Optional/Required Description topic integer Required Helptopic id of the Helptopic to be fetched. Success Response : { “success”: true, “data”: { “topic”: { “id”: 3, “topic”: “Operational query”, “parent_topic”: “”, “custom_form”: null, “department”: { “id”: 1, “name”: “Support”, “form_identifier”: “department_1” }, “ticket_status”: 1, “thank_page”: “”, […]

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Delete HelpTopic

URL:api/helptopic-delete/{topic} Method: DELETE Description : Delete a HelpTopic. Parameters: Parameter Type Optional/Required Description topic integer Required HelpTopic id of the helptopic to be deleted. Success Response : { “success”:true, “Message”:“HelpTopic deleted successfully” }

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