Update Label

URL: v3/api/label Method: POST Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array  agents, team_lead, dept_mngr Required This field provides access, who can see the tags. Multiple user visibility can be selected from drop down. Response : { “success”: true, “message”: “Label saved successfully” } URL: v3/api/label-update/7 Method: PATCH Query Parameters Parameter Type Possible Values Required/Optional Description visible_to array […]

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Custom CSS Plugin

URL: custom-css/create Method: GET Note – Hit this URL to open the view page for creating the custom css. URL: custom-css/create Method: POST Query Parameters: Parameter Type Possible Values Required/Optional Description name string  string Required This field is unique. fired_at string  adminlayout, agentlayout, clientlayout Required This field indicates where custom css should be applied. script string […]

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Method to get Ticket Settings Details

URL: api/getTicketSetting Method: GET Description :Get Ticket Settings details Success Response : { “success”: true, “data”: { “ticket”: { “id”: 1, “collision_avoid”: “22222”, “lock_ticket_frequency”: “1”, “status”: { “id”: 1, “name”: “Open” }, “count_internal”: 0, “show_status_date”: 0, “show_org_details”: 0, “waiting_time”: 17520, “ticket_number_prefix”: “AAAA”, “record_per_page”: “50” } } }  

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