Get Change Data

  • Bhanu Pratap Slathia

NOTE: User must me logged in as agent with permissions or admin to access this API

URL : v3/service-desk/api/change/{changeId}

Method : GET

Parameters :

Parameter Type Possible Values Required/Optional Description
changeId Integer Required Change Id

Success Response:

{
    "success": true,
    "data": {
        "change": {
            "id": 5,
            "description": "Cisco router not working",
            "subject": "Router not working",
            "change_type_id": 2,
            "identifier": "CHN-5",
            "attachments": [],
            "requester": {
                "id": 1,
                "first_name": "Demo",
                "last_name": "Admin",
                "email": "demoadmin@faveo.com",
                "profile_pic": "https://secure.gravatar.com/avatar/e5ad4e7a8326290335d5ea886057585a?s=80&r=g&d=mm",
                "full_name": "Demo Admin",
                "meta_name": "Demo Admin <demoadmin@faveo.com>",
                "email_verified": false,
                "mobile_verified": false
            },
            "status": {
                "id": 1,
                "name": "Open"
            },
            "priority": null,
            "change_type": {
                "id": 2,
                "name": "Standard"
            },
            "impact_type": null,
            "location": null,
            "team": null,
            "department": null,
            "attach_assets": [],
            "attach_releases": [],
            "custom_field_values_for_change_form_builder_only": [],
            "custom_field_values_for_change_type": []
        }
    }
}