Problem Management – Faveo Developers Documentation

Attach Asset to Problem

Description: URL: service-desk/api/problem-attach-asset/{problemId} Method: POST Description : Route to attach asset to problem based on problemId and assetId Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to attach change asset ids integer Required Asset ids of the assets to be attached to problem is passed through request Success Response : { […]

Attach Ticket to Problem

URL:service-desk/api/problem-attach-ticket/{problemId} Method: POST Description : Route to attach ticket to problem based on problemId and ticketIds Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to attach ticket ticket id integer Required Ticket ids of the tickets to be attached to problem is passed through request { “success”:true, “Message”:“Tickets Attached Successfully” }

Update Problem Status to Close

URL: v3/service-desk/api/problem-status-close/{problemId} Method: POST Description : Route to attach change to problem based on problemId and changeId Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to update status to close Success Response : { “success”:true, “Message”:“Problem Saved Successfully” }

Detach Change from Problem

URL: service-desk/api/problem-detach-change/{problemId}/{changeID} Method: DELETE Description : Route to detach change from problem based on problemId and changeId Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to detach change change id integer Required Change id of the change to be detached from problem Success Response : { “success”:true, “Message”:“Change Detached Successfully” […]

Attach Change to Problem

URL: service-desk/api/problem-attach-change/{problemId}/{changeID} Method: POST Description : Route to attach change to problem based on problemId and changeId Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to attach change change id integer Required Change id of the change to be attached to problem Success Response : { “success”:true, “Message”:“Change Attached Successfully” }

Problem List

NOTE: User must me logged in as agent or admin to access this API URL : service-desk/api/problem-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched […]

Edit Problem

NOTE: User must me logged in as agent or admin to access this API URL : service-desk/api/problem/{problemId} Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description problemId Integer Required Problem id Success Response: { “success”:true, “data”:{ “id”:16, “from”:{ “id”:9, “email”:”agentfrehservice1@gmail.com”, “name”:”Manas Patil”, “profile_pic”:”https://faveo.service.desk/avatar/1091235146c52c188a5f4a6227809979?s=80&r=g&d=identicon” }, “subject”:”IPod touch gaurd is cracked, need to replace […]

Create Update Problem

NOTE: User must me logged in as agent or admin to access this API URL : service-desk/api/problem Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description from String Required User’s email subject String Required Problem’s subject department_id Integer Required Department id description String Required Problem’s description status_type_id Integer Required Status type id […]