Create New Problem

Description: It used to create an problem. This problem can be created by agent or admin. URL :  api/v1/servicedesk/problem/create Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated […]

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Edit Problem

Description: This api used to edit existed problem URL :  api/v1/servicedesk/problem/{problem_id} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user subject String Required Subject of ticket from Email […]

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Getting all list of  Existing Problems

Description: This api will list of all existed problems in a system URL :  api/v1/servicedesk/all/problems Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET […]

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Deleting Problem

Description: This api is used to delete existed problem from system URL :  api/v1/servicedesk/problem/delete/{problem_id} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response […]

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Getting Problem Details

Description: URL :  api/v1/servicedesk/problem/editbind/{problem_id} Replace this URL with you helpdesk URL Parameters Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response  Response Format : JSON  Returns JSON which contains user data with […]

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Create new Problem and attach to the ticket

Description: Create new problem and  attach to the ticket URL :  api/v1/servicedesk/attach/problem/ticket Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token ticketid integer Required Id of ticket   subject String Required Subject […]

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Getting  attached problem details based on ticket_id

Description: This api will give attached problem details based on ticket_id URL :  api/v1/servicedesk/attached/problem/details/{ticketid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET    […]

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Attach Existing Problem to ticket

Description: When ticket is created an agent/admin attach the problem to ticket if that problem is exist ( existed in system) URL : api/v1/servicedesk/attach/existing/problem Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token   ticketid Integer Required Id  of […]

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Detach problem from the ticket

Description: This api will use to detach problem from a ticket URL : api/v1/servicedesk/detach/problem/ticket Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token   ticketid Integer Required Id  of ticket problemid Integer Required Problem’s id HTTP Method : GET […]

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Create new change and Associate with problem

Description: This api is used to create new change and associate with problem URL :  api/v1/servicedesk/problem/change/{problemid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated for a user […]

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