Problem List

NOTE: User must me logged in as agent or admin to access this API URL : service-desk/api/problem-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched […]

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Edit Problem

NOTE: User must me logged in as agent or admin to access this API URL : service-desk/api/problem/{problemId} Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description problemId Integer Required Problem id Success Response: { “success”:true, “data”:{ “id”:16, “from”:{ “id”:9, “email”:”agentfrehservice1@gmail.com”, “name”:”Manas Patil”, “profile_pic”:”https://faveo.service.desk/avatar/1091235146c52c188a5f4a6227809979?s=80&r=g&d=identicon” }, “subject”:”IPod touch gaurd is cracked, need to replace […]

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Create Update Problem

NOTE: User must me logged in as agent or admin to access this API URL : service-desk/api/problem Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description from String Required User’s email subject String Required Problem’s subject department_id Integer Required Department id description String Required Problem’s description status_type_id Integer Required Status type id […]

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Create New Problem

Description: It used to create an problem. This problem can be created by agent or admin. URL :  api/v1/servicedesk/problem/create Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required token generated […]

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Edit Problem

Description: This api used to edit existed problem URL :  api/v1/servicedesk/problem/{problem_id} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user subject String Required Subject of ticket from Email […]

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Getting all list of  Existing Problems

Description: This api will list of all existed problems in a system URL :  api/v1/servicedesk/all/problems Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET […]

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Deleting Problem

Description: This api is used to delete existed problem from system URL :  api/v1/servicedesk/problem/delete/{problem_id} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response […]

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Getting Problem Details

Description: URL :  api/v1/servicedesk/problem/editbind/{problem_id} Replace this URL with you helpdesk URL Parameters Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response  Response Format : JSON  Returns JSON which contains user data with […]

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Create new Problem and attach to the ticket

Description: Create new problem and  attach to the ticket URL :  api/v1/servicedesk/attach/problem/ticket Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token ticketid integer Required Id of ticket   subject String Required Subject […]

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Getting  attached problem details based on ticket_id

Description: This api will give attached problem details based on ticket_id URL :  api/v1/servicedesk/attached/problem/details/{ticketid} Replace this URL with you helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET    […]

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