NOTE: User must me logged in as agent or admin to access this API
URL : service-desk/api/problem
Method : POST
Query Parameters :
| Parameter | Type | Possible Values | Required/Optional | Description |
| from | String | Required | User’s email | |
| subject | String | Required | Problem’s subject | |
| department_id | Integer | Required | Department id | |
| description | String | Required | Problem’s description | |
| status_type_id | Integer | Required | Status type id | |
| priority_id | Integer | Required | Priority id | |
| impact_id | Integer | Required | Impact id | |
| location_type_id | Integer | Optional | Location id | |
| assigned_id | Integer | Optional | Assigned user’s id | |
| asset_ids | Array | Optional | Array of asset ids | |
| attachment | File | Optional | File details like capacity, path, etc.. |
Response:
{
"success": true,
"message":"Problem Saved Successfully"
}