NOTE: User must me logged in as agent or admin to access this API

URL : service-desk/api/problem

Method : POST

Query Parameters :

Parameter Type Possible Values Required/Optional Description
from String Required User’s email
subject String Required Problem’s subject
department_id Integer Required Department id
description String Required Problem’s description
status_type_id Integer Required Status type id
priority_id Integer Required Priority id
impact_id Integer Required Impact id
location_type_id Integer Optional Location id
assigned_id Integer Optional Assigned user’s id
asset_ids Array Optional Array of asset ids
attachment File Optional File details like capacity, path, etc..

Response:

{

   "success": true,

   "message":"Problem Saved Successfully"

}

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