Webhooks

Webhooks enable web applications to communicate automatically with other web applications.  A webhook is an HTTP request, triggered by an event in a source system and sent to a destination system, typically carrying a data payload. Webhooks are messages sent automatically by apps when anything happens. Each webhook includes a message or payload and is […]

Read More

Location List

NOTE: User must be logged in as admin to access this API URL : api/location-list Method: GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String location name Optional Keyword to be searched in Location […]

Read More

Create Label

NOTE: User must be logged in as admin to access this API URL : v3/api/label Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description title String Label One Required Label Name color String #000000 Required Color of the label order Integer 1 Required Order of Label Response: { “success”: true, “message”:”Label Saved Successfully” }

Read More

Delete Label

NOTE: User must be logged in as admin to access this API URL: v3/api/label-delete/{label} Method: DELETE Description : Delete a label. Parameters: Parameter Type Optional/Required Description label integer Required Label id of the label to be deleted. Response: { “success”: true, “message”: “Label Deleted Successfully” }

Read More

Label List

NOTE: User must be logged in as admin to access this API URL : v3/api/label-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String label name Optional Keyword to be searched in Label […]

Read More

Handling widgets

Faveo widgets allow admin to add social media icons and custom footer widgets in the client panel. The APIs are exclusively accessible by Admin users. Both social media icons and footer widgets can be accessed via the same API by just passing type slug to inform the system which widget record we want to access. Get widget […]

Read More

Sla CRUD

Get SLA URL : v3/api/get-enforcer/sla/{slaId} Method : GET Response : { “success”: true, “data”: { “sla”: { “id”: 84, “name”: “Test Sla”, “status”: 1, “order”: 1, “matcher”: “all”, “is_default”: 0, “internal_notes”: “”, “created_at”: “2019-12-09 11:12:15”, “updated_at”: “2019-12-09 11:12:15”, “sla_meta”: [{ “id”: 14, “ticket_sla_id”: 14, “priority_id”: 1, “respond_within”: “diff::1~hour”, “resolve_within”: “diff::1~hour”, “business_hour_id”: 1, “send_email_notification”: 1, “send_app_notification”: […]

Read More

SLA reminders

NOTE: These API is going to change in near future. Not meant for extenal purpose for now Gets SLA Reminders URL : v3/api/admin/sla-reminders/slaId Method : GET Response : { “id”: 58, “reminders”: { “approach”: [{ “id”: 1, “reminder_delta”: 10, “reminder_receivers”: { “agents”: [{ “id”: 1, “name”: “demo admin” }], “agent_types”: [{ “id”: 1, “name”: “Department […]

Read More

Get Logged In Agent Information

URL: api/agent-info Method: GET Description : Fetches logged in agent/admin information Success Response : {  “success”: true,  “data”: { “agent”: [   {     “id”: 99,     “first_name”: “Krishna”,     “last_name”: “Vishwakarma”,     “user_name”: “krishna”,     “location”: “bangalore”,     “role”: “agent”,     “email”: “krishna@faveo.com”,     “ext”: “080”,     “country_code”: 91,     “mobile”: “9853453453”,     “phone_number”: […]

Read More

Form Group

URL : v3/api/post-form-group Method : POST Query Parameters : None Body Parameters :   Parameter Type Possible values Optional/Required Description name string Required Name of the form group form-fields array Array of objects Required Form fields which are updated or newly created. Please read below for detailed explanation help_topic_ids array Optional array of help topic […]

Read More