URL: v3/api/admin/team Method: POST Description : Creates or updates a team Parameters: Parameter Type Optional/Required Description name string Required Team name status string Optional Status could be active or deactive admin_notes string Optional notes team_lead integer Optional Admin or agent id or team members id Success Response : { “success”:true, “message”:”Team saved successfully” } […]
Category: Admin Panel
Edit Team
URL: v3/api/admin/team/{teamId} Method: GET Description : Fetches existing team data Parameters: Parameter Type Optional/Required Description teamId integer Required Team id Success Response : { “success”: true, “data”: { “team”: { “id”: 2, “name”: “Level 2 Support”, “status”: { “id”: 1, “name”: “Active” }, “team_lead”: { “id”: 3, “name”: “Ashley Knite”, “profile_pic”: “http://faveo-helpdesk-advance/public/lb-faveo/media/images/contacthea.png” }, “admin_notes”: “close […]
Get Team Agents
URL: v3/api/admin/team-agents Method: GET Description : Fetches existing team data Parameters: Parameter Type Optional/Required Description teamId integer Required Team id Success Response : { “success”: true, “data”: { “members”: [ { “id”: 3, “email”: “ashley@faveo.com”, “profile_pic”: “http://faveo-helpdesk-advance/public/lb-faveo/media/images/contacthea.png”, “name”: “Ashley Knite” }, { “id”: 4, “email”: “tim@faveo.com”, “profile_pic”: “http://faveo-helpdesk-advance/public/lb-faveo/media/images/contacthea.png”, “name”: “Tim West” }, { “id”: 5, […]
Get Team Profile
URL: v3/api/admin/team-profile/{teamId} Method: GET Description : Fetches existing team profile Parameters: Parameter Type Optional/Required Description teamId integer Required Team id Success Response : { “success”: true, “data”: { “team”: { “id”: 2, “name”: “Level 2 Support”, “status”: { “id”: 1, “name”: “Active” }, “team_lead”: { “id”: 3, “name”: “Ashley Knite” }, “created_at”: “2017-03-29 10:53:25”, “updated_at”: […]
Get Team Members
URL: v3/api/admin/team-members/{teamId} Method: GET Description : Fetches existing team members based on team id Parameters: Parameter Type Optional/Required Description teamId integer Required Team id Success Response : { “success”: true, “data”: { “current_page”: 1, “data”: [ { “id”: 3, “user_name”: “ashley”, “role”: “admin”, “active”: 1, “email_verify”: “1”, “mobile_otp_verify”: “1”, “ban”: 0, “is_delete”: 0, “created_at”: “2017-03-29 […]
Delete Team
URL: v3/api/admin/delete-team/{teamId} Method: GET Description : Deletes a team based on team id Parameters: Parameter Type Optional/Required Description teamId integer Required Team id Success Response : { “success”:true, ” message”:”Team deleted successfully” } Error Response: { “success”:false, “message”:”Not found” }
Tickets Type Count Team
URL: v3/api/admin/ticket-count-team Method: GET Description : Gets ticket count for ticket types inbox, closed, deleted, unapproved Parameters: Parameter Type Optional/Required Description team-id integer Required team id to get tickets count Success Response : { “success”: true, “data”: { “inbox”: 1, “closed”: 3, “deleted”: 7, “unapproved”: 6 } }