Get Tag Details

URL:api/tag/{tag} Method: GET Description : Get Tag Details. Parameters: Parameter Type Optional/Required Description tag integer Required tag id of the tag to be fetched. Success Response : { “success”: true, “data”: { “tag”: { “id”: 2, “name”: “ABhishek”, “description”: “Testing Purpose”, “created_at”: “2020-08-17 09:22:50”, “updated_at”: “2020-08-28 04:43:48” } } }  

Read More

Delete Tag

URL: api/tag-delete/{tag} Method: DELETE Description : Delete a Tag. Parameters: Parameter Type Optional/Required Description tag integer Required tag id of the tag to be deleted. Success Response : { “success”:true, “Message”:“Tag deleted successfully” }

Read More

Create Tag

URL : api/tag Method : POST Query Parameters :   Parameter Type Possible Values Required/Optional Description name String Required Tag Name description Text Optional Tag Description Response: { “success”: true, “message”:”Tag saved Successfully” }

Read More

Get Ticket Priority Details

URL: api/priority/{priority} Method: GET Description : Get Priority Details. Parameters: Parameter Type Optional/Required Description priority integer Required priority id of the priority to be fetched. Success Response : {     “success”: true,     “data”: {             “priority”: {                 “priority_id”: 9,   […]

Read More

Create Ticket Priority

URL : api/priority Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description priority String Required Priority Name status Integer Optional Status of Priority(Active = 1 or Inactive = 0 ) priority_desc Text Optional Priority Description priority_color String Optional Priority Color ispublic integer Optional Priority visibilty is_default Integer Optional Based on the selection If […]

Read More

Update Location

URL : api/location-update/{location} Method : PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description location integer Required Location Id which gets updated title String Required Location Name phone Integer Optional Phone of the Location address Text Optional Address of the location is_default Integer Optional Based on the selection If clicked then 1(made deafult) and if […]

Read More

Add reply and internal notes

Description Add a reply or internal notes on the tickets. URL v3/api/thread/reply/{id} Parameters   Name Data Type Required / Optional Description content String Required The body of your reply is_internal_note boolean Optional 1 if you want to add response as internal note else it will be added as reply attachment[] file Optional Media attachment inline[] […]

Read More

Release Planning PopUp Details

URL: service-desk/api/release-planning/{releaseId} Method: get Description : Get Release Planning PopUp Details based on Release Id Parameters: Parameter Type Optional/Required Description release_id integer Required Release id of the release to get release planning popup details. Success Response : { “success”: true, “data”: { “planning_popups”: [ { “id”: 1, “owner”: “sd_releases:1”, “key”: “build-plan”, “created_at”: “2020-04-21 11:45:42”, “updated_at”: “2020-04-21 11:45:42”, “description”: “<p>yg45whju6hj</p>\r\n”, “attachment”: null } ] } }

Read More

Mark Release as completed

URL: service-desk/api/complete-release/{releaseId} Method: POST Description : Mark Release as completed Parameters: Parameter Type Optional/Required Description release_id integer Required Release id of the release to be mark as completed. Success Response : { “success”:true, “Message”:“Release has completed” }

Read More

Delete Release

URL: service-desk/api/release/{releaseId} Method: DELETE Description : Delete a Release. Parameters: Parameter Type Optional/Required Description release_id integer Required Release id of the release to be deleted. Success Response : { “success”:true, “Message”:“Release deleted successfully” }

Read More