NOTE: User must me logged in as agent with permissions or admin to access this API

URL : v3/service-desk/api/edit-change/{changeId}

Method : GET

Parameters :

Parameter Type Possible Values Required/Optional Description
changeId Integer Required Change Id
category Integer change Optional Category name ‘change’
scenario Integer edit Optional Scenario name ‘edit’
panel Integer agent Optional Panel name ‘agent’

Success Response:

{
    "success": true,
    "data": {
        "form_fields": [
            {
                "id": 48,
                "type": "text",
                "api_info": "url:=;;",
                "pattern": "",
                "unique": "subject",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 1,
                "value": "new changee",
                "label": "Subject",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 49,
                "type": "text",
                "api_info": "url:=;;",
                "pattern": "",
                "unique": "identifier",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 0,
                "value": "CHN-5",
                "label": "Identifier",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 50,
                "type": "api",
                "api_info": "url:=api/dependency/users?meta=true;;",
                "pattern": "",
                "unique": "requester_id",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 1,
                "value": {
                    "id": 1,
                    "first_name": "Demo",
                    "last_name": "Admin",
                    "email": "demoadmin@faveo.com",
                    "profile_pic": "https://secure.gravatar.com/avatar/e5ad4e7a8326290335d5ea886057585a?s=80&r=g&d=mm",
                    "full_name": "Demo Admin",
                    "meta_name": "Demo Admin <demoadmin@faveo.com>",
                    "email_verified": false,
                    "mobile_verified": false,
                    "name": "Demo Admin"
                },
                "label": "Requester",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 51,
                "type": "api",
                "api_info": "url:=service-desk/api/dependency/change_statuses;;",
                "pattern": "",
                "unique": "status_id",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 1,
                "value": {
                    "id": 1,
                    "name": "Open"
                },
                "label": "Status",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 52,
                "type": "api",
                "api_info": "url:=service-desk/api/dependency/change_types?meta=true;;",
                "pattern": "",
                "unique": "change_type_id",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 1,
                "value": {
                    "id": 2,
                    "name": "Standard",
                    "nodes": []
                },
                "label": "Change Type",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 53,
                "type": "api",
                "api_info": "url:=service-desk/api/dependency/change_priorities;;",
                "pattern": "",
                "unique": "priority_id",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 0,
                "value": null,
                "label": "Priority",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 54,
                "type": "api",
                "api_info": "url:=api/dependency/teams;;",
                "pattern": "",
                "unique": "team_id",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 0,
                "value": null,
                "label": "Team",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 55,
                "type": "api",
                "api_info": "url:=api/dependency/locations;;",
                "pattern": "",
                "unique": "location_id",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 0,
                "value": null,
                "label": "Location",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 56,
                "type": "api",
                "api_info": "url:=service-desk/api/dependency/impacts;;",
                "pattern": "",
                "unique": "impact_id",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 0,
                "value": null,
                "label": "Impact",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 57,
                "type": "api",
                "api_info": "url:=api/dependency/departments;;",
                "pattern": "",
                "unique": "department_id",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 0,
                "value": null,
                "label": "Department",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 58,
                "type": "custom",
                "api_info": "url:=service-desk/api/asset-list;;key:=id;;",
                "pattern": "",
                "unique": "asset_ids",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 0,
                "value": [],
                "label": "Assets",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 59,
                "type": "htmltextarea",
                "api_info": "url:=;;",
                "pattern": "",
                "unique": "description",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 0,
                "value": "",
                "label": "Description",
                "description": "",
                "validation_message": null,
                "options": []
            },
            {
                "id": 60,
                "type": "file",
                "api_info": "url:=;;",
                "pattern": "",
                "unique": "attachments",
                "default": 1,
                "media_option": 0,
                "show_description_under_form_field": 0,
                "required": 0,
                "value": [],
                "label": "Attachments",
                "description": "",
                "validation_message": null,
                "options": []
            }
        ],
        "post_max_size": 8388608,
        "upload_max_filesize": 2097152,
        "max_file_uploads": 20,
        "submit_endpoint": "/service-desk/api/change/5"
    }
}

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