URL: v3/api/check-ticket/{encryptedId}
Method: GET
Description: gives the details of asked ticket along with all the threads under it
Note: You will receive ‘encrypted_id‘ from v3/api/client/ticket-list API
Documentation URL: https://developers.faveohelpdesk.com/my-tickets-list/
{
"success":true,
"data":{
"ticket":{
"id":1,
"duedate":"2018-08-27 10:02:46",
"dept_id":3,
"ticket_number":"AAAA-0000-0000",
"status":"Open",
"created_at":"2018-08-27 05:02:46",
"thread_count":1,
"collaborator_count":null,
"attachment_count":0,
"poster":"client",
"ratings":[],
"user”:{
"id":1,
"first_name":"Demo",
"last_name":"Admin",
"profile_pic":"https:\/\/secure.gravatar.com\/avatar",
"email":"demo-admin@gmail.com"
},
"collaborator_count_relation":[],
"help_topic":"Support query",
"title":"something",
"threads":[
{
"id":1,
"user_id":1,
"title":"something",
"body":"<p>something<\/p>",
"created_at":"2018-08-27 05:02:46",
"updated_at":"2018-08-27 05:02:46",
"ticket_id":1,
"ratings":[],
"user":{
"id":1,
"first_name":"Demo",
"last_name":"Admin",
"profile_pic":"https:\/\/secure.gravatar.com",
"email":"demo-admin@gmail.com",
"role":"admin"
},
"attach":[]
}
],
"department":"Operation",
"priority":"Low"
},
"reply":"yes",
"uploadfilesize":8388608,
"uploadSingleFileSize":2097152,
"uploadFilecount":20
}
}