Update Ticket Status

NOTE: User must be logged in as admin to access this API URL : api/status-update/{status} Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description status intger Required Ticket Status id to updated name String Required Ticket Status Name sort integer Required, Unique Ticket Status Display Order icon_color String Required Ticket Status Icon Color […]

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Create Ticket Status

NOTE: User must be logged in as admin to access this API URL : api/status Method : POST Query Parameters Parameter Type Possible Values Required/Optional Description name String Required Ticket Status Name sort integer Required, Unique Ticket Status Display Order icon_color String Required Ticket Status Icon Color icon_class String Required Ticket Status Icon visibility_for_client integer […]

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Delete Ticket Status

NOTE: User must be logged in as admin to access this API URL: api/status-delete/{status} Method: DELETE Description : Delete a Status. Parameters: Parameter Type Optional/Required Description status integer Required status id of the status to be deleted. Success Response : { success:true, Message:“Status deleted successfully” }

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Get Ticket Status Details

NOTE: User must be logged in as admin to access this API URL: api/status/{status} Method: GET Description : Get Status Details. Parameters: Parameter Type Optional/Required Description status integer Required status id of the status to be fetched. Success Response : { “success”: true, “data”: { “status”: { “id”: 8, “name”: “Merged”, “message”: “Ticket have been marked […]

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Ticket Status List

NOTE: User must be logged in as admin to access this API URL : api/ticket-status-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Status list page […]

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Update Source

NOTE: User must be logged in as admin to access this API URL : api/source/update/{source} Method : PATCH Query Parameters :   Parameter Type Possible Values Required/Optional Description name String Required Source Name display_as String Required Source Display as icon String fas fa-adjust Required Source Icon description Text Optional Source Description Response: { “success”: true, “message”: […]

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Create Source

NOTE: User must be logged in as admin to access this API URL : api/source Method : POST Query Parameters :   Parameter Type Possible Values Required/Optional Description name String Required Source Name display_as String Required Source Display as icon String fas fa-adjust Required Source Icon description Text Optional Source Description Response: { “success”: true, “message”: […]

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Delete Source

NOTE: User must be logged in as admin to access this API URL: api/source-delete/{source}/{replaceSource} Method: DELETE Description : Delete a Source. Parameters: Parameter Type Optional/Required Description source integer Required source id of the source to be deleted. replaceSource integer Required source id with which you wanted to replace deleted source. Success Response : { “success”: true, […]

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Get Source Details

NOTE: User must be logged in as admin to access this API URL:api/source/{source} Method: GET Description : Get Source Details. Parameters: Parameter Type Optional/Required Description source integer Required source id of the source to be fetched. Success Response : { “success”: true, “data”: { “source”: { “id”: 2, “name”: “Email”, “value”: “EMAIL”, “css_class”: “fa fa-envelope”, “description”: […]

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Source List

NOTE: User must be logged in as admin to access this API URL : api/source-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Source list page […]

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