v3 – Faveo Developers Documentation

Update Custom Ticket Form

URL: v3/post-name/form-category Method: POST Description: It helps to update the form name Request Payload: Parameter Type Optional/Required Description id integer Optional while updating existing form, id is used name string Required the name should be unique. Response Format: JSON Response:-

Ticket Forms

URL: v3/ticket/forms/ticket Method: GET Description: It will show ticket forms in the data table. Response Format: JSON Response:-

Forms Index Page

URL: v3/admin/manage/forms Method: GET Description: It displays the helpdesk and service desk forms Response Format: JSON Response:-

Deactivate and Delete User Api

1. Deactivate User Api URL: v3/api/account/deactivate/{userId} Method: POST Response Format: JSON Parameters : Name Data Type Required / Optional Description action_on_assigned_tickets string Required surrender action_on_owned_tickets string Required takes two values => 1. close => if you want to close the tickets of the user.2. change_owner => If you want to change the owner of the tickets of this user. […]

ServiceDesk Webhook Api for sending data to servicedesk from external softwares

Api Endpoint – /v3/service-desk/api/webhook/receive/dataMethod – POSTDataType : Array FormatData Format: array( “value” => [ “Device” => [ “uuid” => “20211016-0091-9E4D-21AF-00919E4D21B3”, “serial_number” => “33710/21XE00320”, ], “Components” => [ “logical_drive” => [ [ “drive_name” => “C”, “file_type” => “NTFS”, ], [ “drive_name” => “D”, […]