Create Ticket V3

Agent Panel Description: To create a ticket in Faveo from agent panel. HTTP Method : POST      URL :   v3/newticket Content-Type: multipart/form-data NOTE:  most of the things mentioned here are configurable by form builder on the admin panel. Those fields are marked as Configurable. Current status of configurable fields can be found at https://developers.faveohelpdesk.com/get-form-data  Parameters […]

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How to pass OAuth2 token in API version 3

Faveo API version 3 uses OAuth token to grant access to the API endpoints which require user authentication. If you call an API that requires authentication without passing the OAuth token it will return the below response with HTTP status code 422. { “result”: { “fails”: “Unauthorized! Please login again” } } Note: Faveo API […]

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Whatsapp Plugin

Adds the Whatsapp Business Account URL : v3/api/whatsapp/create Method : POST Query Parameters : Parameter Type Optional/Required Description name string Required Name of the Account sid string Required SID of the Twilio Account token string Required Auth Token of your Twilio Account business_phone string Required Whatsapp Business Phone Number (Format: +91900120034) Response : { “success”:true, […]

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Task Plugin API

Creates the Project URL : v3/tasks/project/create Method : POST Query Parameters : Parameter Type Optional/Required Description name string Required Name of the Project Response : { “success”:true, “message”:”Project Created Successfully.” } Fetches all the Projects Without Pagination. URL : tasks/project/view Method : GET Response : { “success”:true,”data”:[{“id”:1,”name”:”Sample”,”created_at”:”2020-01-02 09:53:03″,”updated_at”:”2020-01-02 09:53:03″}] } Deletes the Project. URL : […]

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Attach Asset to Problem

Description: URL: service-desk/api/problem-attach-asset/{problemId} Method: POST Description : Route to attach asset to problem based on problemId and  assetId Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to attach change asset ids integer Required Asset ids of the assets to be attached to problem is passed through request Success Response : { […]

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Attach Ticket to Problem

URL:service-desk/api/problem-attach-ticket/{problemId} Method: POST Description : Route to attach ticket to problem based on problemId and  ticketIds Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to attach ticket ticket id integer Required Ticket ids of the tickets to be attached to problem is passed through request { “success”:true, “Message”:“Tickets Attached Successfully” }

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Update Problem Status to Close

URL: v3/service-desk/api/problem-status-close/{problemId} Method: POST Description : Route to attach change to problem based on problemId and  changeId Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to update status to close Success Response : { “success”:true, “Message”:“Problem Saved Successfully” }

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Detach Change from Problem

URL: service-desk/api/problem-detach-change/{problemId}/{changeID} Method: DELETE Description : Route to detach change from problem based on problemId and  changeId Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to detach change change id integer Required Change id of the change to be detached from problem Success Response : { “success”:true, “Message”:“Change Detached Successfully” […]

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Attach Change to Problem

URL:  service-desk/api/problem-attach-change/{problemId}/{changeID} Method: POST Description : Route to attach change to problem based on problemId and  changeId Parameters: Parameter Type Optional/Required Description problem id integer Required Problem id of the problem to attach change change id integer Required Change id of the change to be attached to problem Success Response : { “success”:true, “Message”:“Change Attached Successfully” }

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Detach Asset from Product

URL: v3/service-desk/api/product/detach-asset/{productId}/{assetId} Method: DELETE Description : Route to detach asset from product based on productId and asset ids Parameters: Parameter Type Optional/Required Description product id integer Required Product id of the product to attach asset asset id integer Required Asset id of the asset to be detached from product Success Response : { “success”:true, “Message”:“Asset […]

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