Get Details of Ticket Status For Edit

NOTE: User must be logged in as admin to access this API URL: api/status/edit/{status} Method: GET Description : Get Details of Ticket Status For Edit Parameters: Parameter Type Optional/Required Description status Integer Required status id of the status to be Edited. Success Response : { “success”: true, “data”: { “status”: { “id”: 17, “name”: “one updated”, […]

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Get Country List

NOTE: User must be logged in as admin to access this API URL: api/dependency/country-codes Method: GET Description: Get Country List. Parameters:   Parameter Type Optional/Required Description limit Integer Optional How Many Country You wanted to Fetch. page Integer Optional On which page you wanted to go. by default it will show 10 details per page […]

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Update Module Status

NOTE: User must be logged in as admin to access this API URL : v3/api/change/modules/status Method: POST Query Parameters : Parameter Type Required/Optional Description current_module_name String Required Module Name current_module_status Boolean Required Status Of Module Response: { “success”: true, “message”: “Your status updated successfully” }

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List Modules

NOTE: User must be logged in as admin to access this API URL : api/getmodules Method : GET { “success”: true, “data”: [ { “option_name”: “micro_organization_status”, “status”: 1, “name”: “Micro organization status”, “tooltip”: “Organization department, add’s ability to setup department for user organization and this can be used for assigning SLA’s”, “version”: “1.0.0” }, { “option_name”: […]

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Save Settings For Error logs and debugging Options

NOTE: User must be logged in as admin to access this API URL : api/error-and-debugging-options Method: POST Query Parameters :   Parameter Type Possible Values Required/Optional Description debug Boolean 1,0 Required Debug Option Status bugsnag Boolean 1,0 Required Crash report Send Status Success Response: { “success”: true, “message”: “Your error and debugging settings have been saved […]

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Get List For Error logs and debugging Options

NOTE: User must be logged in as admin to access this API URL : api/error-and-debugging-options Method: GET Query Parameters: NA : Success Response: { “success”: true, “data”: { “options”: { “debug”: false, “bugsnag_reporting”: true } } }

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Activate Queue

URL: v3/api/queue/{queueId}/activate Method: POST Description : Activate a Queue. Content-Type : application/JSON Permission to: Admin Only Keep In Mind: Please Provide an Authorization token in the Header to access Parameters in URL: Parameter Type Optional/Required Description queueId integer Required queue id of the queue to be activated. Success Response : { “success”: true, “message”:”Sync Activated successfully” […]

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Update Queue

URL : v3/api/queue/{queueId} Method : POST Content-Type : application/JSON Permission to: Admin Only Keep In Mind: Please Provide an Authorization token in the Header to access Query Parameters: Query parameters differs for every queue Note – We Do not need any configuration for Database And Sync Queue For other queues, input fields are given below […]

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Get Queue List

URL : api/queue-list Method : GET Content-Type : application/JSON Permission to: Admin Only Keep In Mind: Please Provide an Authorization token in the Header to access Parameters In Params – NA Success Response: { “success”: true, “data”: { “current_page”: 1, “first_page_url”: “http://localhost/faveo_sd/faveo-helpdesk-advance/public/api/queue-list?page=1”, “from”: 1, “last_page”: 1, “last_page_url”: “http://localhost/faveo_sd/faveo-helpdesk-advance/public/api/queue-list?page=1”, “next_page_url”: null, “path”: “http://localhost/faveo_sd/faveo-helpdesk-advance/public/api/queue-list”, “per_page”: 10, “prev_page_url”: null, […]

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