Create Update Contract

NOTE: User must me logged in as agent with permissions or admin to access this API URL : v3/service-desk/api/contract Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description name String Required Contract’s Name contract_type_id Integer Required Contract Type id identifier Integer Optional Identifier cost String Required Contract’s Cost approver_id Integer Required Approver id description […]

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Sla CRUD

Get SLA URL : v3/api/get-enforcer/sla/{slaId} Method : GET Response : { “success”: true, “data”: { “sla”: { “id”: 84, “name”: “Test Sla”, “status”: 1, “order”: 1, “matcher”: “all”, “is_default”: 0, “internal_notes”: “”, “created_at”: “2019-12-09 11:12:15”, “updated_at”: “2019-12-09 11:12:15”, “sla_meta”: [{ “id”: 14, “ticket_sla_id”: 14, “priority_id”: 1, “respond_within”: “diff::1~hour”, “resolve_within”: “diff::1~hour”, “business_hour_id”: 1, “send_email_notification”: 1, “send_app_notification”: […]

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Product List

NOTE: User must me logged in as admin to access this API URL : v3/service-desk/api/product-list Method : GET Query Parameters :   Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in problem list […]

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Create Update Product

NOTE: User must me logged in as admin to access this API URL : v3/service-desk/api/product Method : POST Query Parameters :   Parameter Type Possible Values Required/Optional Description name String Required Product’s Name status Integer Required Status will be 0 or 1 based on the selection of Enable or Disable manufacturer String Required Manufacturer Name product status […]

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Twitter Ticket Plugin

Gets the Twitter Credentials. URL : v3/twitter/credentials Method : GET Response : { “success”:true, message”:{ “id”:1, “consumer_api_key”:”uluefhkhhpko0xAQcLq1Zl”, “consumer_api_secret”:”TFVIO0wxnhjhdskjhhUIUR5EE4Uzdc2EkB3iYDqs2JtAwAO”, “access_token”:”2951462162-cjQVHuZjsahjkashjkhaVWZAR4X3NtXLqqrKOodw8jhods4″, “access_token_secret”:”KaGVve61hihhkihihN0yAv4A1C1hmLahgBoPaXhKJxs”, “reply_interval”:5, “hashtag_text”:”hashtag”, “created_at”:”2019-11-25 11:05:57″, “updated_at”:”2019-11-25 11:05:57″ } Saves the Twitter App. URL : twitter/create Method : POST Query Parameters : Parameter Type Optional/Required Description consumer_api_key string Required Consumer API Key consumer_api_secret string Required Consumer Secret […]

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Facebook Plugin

Saves the Facebook pages. URL : facebook/page/save Method : POST Query Parameters : Parameter Type Optional/Required Description page_ids array Required IDs of the Facebook Pages to save . Response : { “success”:true, “message”:”Page(s) added successfully.” } Gets the Facebook Credentials. URL : facebook/credentials Method : GET Response : { “success”:true, “message”:”Facebook App Registered. Now you […]

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SLA reminders

NOTE: These API is going to change in near future. Not meant for extenal purpose for now Gets SLA Reminders URL : v3/api/admin/sla-reminders/slaId Method : GET Response : { “id”: 58, “reminders”: { “approach”: [{ “id”: 1, “reminder_delta”: 10, “reminder_receivers”: { “agents”: [{ “id”: 1, “name”: “demo admin” }], “agent_types”: [{ “id”: 1, “name”: “Department […]

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Management Report Columns

URL : v3/api/agent/management-report-columns Method : GET Response: {    “success”: true,    “data”: { “column_key” : “column Label”,// more columns    } }

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Management Report Data

URL : v3/api/agent/management-report/{reportID} Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description category String all, inbox, mytickets, closed, unassigned, followup, deleted, unapproved Required ‘all’ can be used to get all the tickets irrespective of which category they belongs. Rest of the category will give only tickets from that category search-query String any […]

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Form Group

URL : v3/api/post-form-group Method : POST Query Parameters : None Body Parameters :   Parameter Type Possible values Optional/Required Description name string Required Name of the form group form-fields array Array of objects Required Form fields which are updated or newly created. Please read below for detailed explanation help_topic_ids array Optional array of help topic […]

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