NOTE: User must be logged in as admin to access this API URL:api/ticket-types-delete/{ticketTypeId} Method: DELETE Description : Delete a Ticket Type. Parameters: Parameter Type Optional/Required Description ticketTypeId Integer Required Ticket type id of the ticket type to be deleted. Success Response : { “success”: true, “message”: “Ticket Type deletion request has been processed successfully. Ticket Type […]
Articles Tagged: v3
Get Ticket Type Details
NOTE: User must be logged in as admin to access this API URL: api/ticket-types/{ticketTypeId} Method: GET Description: Get Ticket Type Details. Parameters: Parameter Type Optional/Required Description ticketTypeId Integer Required Ticket type id of the ticket type to be fetched. Success Response : { “success”: true, “data”: { “ticketType”: { “id”: 7, “name”: “API Third Type”, […]
Ticket Type List
NOTE: User must be logged in as admin to access this API URL : api/ticket-types-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String problem Optional Keyword to be searched in Ticket Type […]
Tag List
NOTE: User must be logged in as admin to access this API URL : api/tags-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String tag name Optional Keyword to be searched in Tag […]
Get Tag Details
NOTE: User must be logged in as admin to access this API URL:api/tag/{tag} Method: GET Description : Get Tag Details. Parameters: Parameter Type Optional/Required Description tag integer Required tag id of the tag to be fetched. Response: { “success”: true, “data”: { “tag”: { “id”: 1, “name”: “new tag”, “description”: “This is new tag” } } […]
Delete Tag
NOTE: User must be logged in as admin to access this API URL: api/tag-delete/{tag} Method: DELETE Description : Delete a Tag. Parameters: Parameter Type Optional/Required Description tag integer Required tag id of the tag to be deleted. Response: { “success”: true, “message”: “Tag Deleted Successfully” }
Create Tag
NOTE: User must be logged in as admin or as agent to access this API URL : api/tag Method : POST Query Parameters : Parameter Type Possible Values Required/Optional Description name String new tag Required Tag Name description Text this is new tag Optional Tag Description Response: { “success”: true, “message”:”Tag saved Successfully” }
Update Tag
NOTE: User must be logged in as admin to access this API URL : api/tag/update/{tag} Method : PATCH Query Parameters : Parameter Type Possible Values Required/Optional Description name String tag Name Required Tag Name description Text Tag Desciption Optional Tag Description Response: { “success”: true, “message”:”Tag updated Successfully” }
Ticket Priority List
NOTE: User must be logged in as admin to access this API URL : api/priority-list Method : GET Query Parameters : Parameter Type Possible Values Required/Optional Description sort-field String name Optional Field name to sort sort-order String asc, desc Optional Sorting order either ascending or descending search-query String Optional Keyword to be searched in Priority list page […]
Get Ticket Priority Details
NOTE: User must be logged in as admin to access this API URL: api/priority/{priorityId} Method: GET Description: Get Priority Details. Parameters: Parameter Type Optional/Required Description priorityId Integer Required priority id of the priority to be fetched. Success Response : { “success”: true, “data”: { “priority”: [ { “priority_id”: 2, “priority”: “Normal”, “priority_desc”: “Normal”, “priority_color”: “#00bfef”, […]