Edit a Ticket

Description: To edit a particular ticket in Faveo. URL : api/v1/helpdesk/edit                 (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required if in-app made it mandatory An alphanumeric code that can be used to authenticate your API calls ip String […]

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Get Open Tickets

Description: To fetch all opened tickets in Faveo. URL : api/v1/helpdesk/open           (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the Customer/location […]

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Get Inbox

Description: To fetch the records for Inbox. URL : api/v1/helpdesk/inbox                 (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the […]

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Getting Closed Tickets

Description: To fetch all closed tickets in Faveo. URL : api/v1/helpdesk/closed               (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the […]

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Getting Unassigned Tickets

Description: To fetch all unassigned tickets in Faveo. URL : api/v1/helpdesk/unassigned                    (Replace this URL with you helpdesk URL)  Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the […]

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Get Trash Tickets

Description: Fetch the tickets from Trash. URL : api/v1/helpdesk/trash            (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the Customer/location where API […]

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Get Tickets

Description: To fetch all the Tickets in Faveo. URL : api/v1/helpdesk/tickets            (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the Customer/location […]

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Get Tickets of an Agent

Description: Fetch the tickets of an agent. To do so we have to pass the agent id. URL : api/v1/helpdesk/my-tickets-agent             (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your […]

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Get Tickets of an user

Description: Fetch the tickets of a user. To do so we have to pass the user id of the user. URL :  api/v1/helpdesk/my-tickets-user           (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to […]

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Get Ticket Details by Ticket Id

Description: Fetch the ticket detail by ticket id. URL : api/v1/helpdesk/ticket            (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required (depend on web application) An alphanumeric code that can be used to authenticate your API calls ip String Optional IP […]

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