Get Tickets of an user

Description: Fetch the tickets of a user. To do so we have to pass the user id of the user. URL :  api/v1/helpdesk/my-tickets-user           (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to […]

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Get Ticket Details by Ticket Id

Description: Fetch the ticket detail by ticket id. URL : api/v1/helpdesk/ticket            (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required (depend on web application) An alphanumeric code that can be used to authenticate your API calls ip String Optional IP […]

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Delete a Ticket

Description: To delete a particular ticket from Faveo. URL :  api/v1/helpdesk/delete                    (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of […]

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Ticket Search

Description: To fetch the tickets by a keyword search. URL :api/v1/helpdesk/ticket-search            (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the Customer/location […]

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Ticket Threads

Description: To fetch all threads of a ticket by ticket id. URL : api/v1/helpdesk/ticket-thread                  (Replace this URL with you helpdesk URL ) Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls ip String Optional IP […]

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Assign a ticket

Description: This API we are using to assign a particular ticket to an agent in Faveo.To do so we need to pass the id of the ticket and also the agent id. URL :  api/v1/helpdesk/assign            (Replace this URL with you helpdesk URL)  Parameters : Name Data Type Required / Optional […]

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Ticket Status change

Description: This API we are using to change the status of a ticket. To change the status of a ticket we need to send the ticket id and the status id. URL : api/v2/helpdesk/status/change           (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description […]

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Dependency API

Description: Fetch the metadata about our application such as priority, help-topics, agent names, statuses. URL: api/v1/helpdesk/dependency           (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls token String Required Token […]

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Get All Agents

Description: To fetch all agents in Faveo. URL : api/v1/helpdesk/agents           (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String optional An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the Customer/location where […]

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Get All Teams

Description: To fetch all teams in Faveo. URL : api/v1/helpdesk/teams            (Replace this URL with you helpdesk URL) Parameters : Name Data Type Required / Optional Description api_key String Required An alphanumeric code that can be used to authenticate your API calls ip String Optional IP address of the Customer/location where […]

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