Notification Seen

Description: This API is for post seen the notification. Once a notification has been seen then this API is going to be called. So the agent/admin will be able to know that the notification is already been read by someone. For the successful response, we need to provide the notification_id. URL:  api/v1/helpdesk/notifications-seen       […]

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Master API- Ticket Sorting and Filter

Description: This API can be used for getting and filtering ticket. This API can be used in place of all other APIs used for getting tickets like inbox, closed, answered, unassigned tickets etc.  URL : api/v2/helpdesk/get-tickets         (Replace this URL with you helpdesk URL) Parameters: S. NO Name Data Type Required / […]

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Ticket Reply with thread

Description: This API can be used to give a reply in the conversation for a particular ticket.   URL: api/v2/helpdesk/reply/with details         (Replace this URL with you helpdesk URL)   Parameter: Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API […]

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Forgot Password

Description: If you need help resetting your password, we can help by sending you a link to reset it. URL : api/v2/helpdesk/user/change/password          (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API […]

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Get Agent list According to tickets department

Description: If you want agents list which only belongs to one particular department then you can use the following API for getting agents according to the tickets department. URL : api/v2/helpdesk/api/get/agentlist          (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description token String Required Token generated […]

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Authenticate

Description: It will authenticate the user with the credentials and will generate token. URL: api/v1/authenticate Replace this URL with you helpdesk URL Parameters: Name Data Type Required / Optional Description username String Required Username of the user/agent or Email of the user/Agent password String Required Password of the user/agent api_key String Optional An alphanumeric code that […]

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