URL: v3/api/agent/tags-tickets-count Method: GET Description : Gets ticket count for open and unapproved for tags. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. sort_field string Optional Tag attribute […]
Category: Agent Dashboard
Type Based Tickets Count Dashboard
URL: v3/api/agent/types-tickets-count Method: GET Description : Gets ticket count for closed, open, request for close, resolved and unapproved for types. Parameters: Parameter Type Optional/Required Description search_query string Optional String that is required to be searched. limit integer Optional No. of records to be fetched. sort_order string Optional Records to be ordered in asc or desc. […]
Get directory list of storage directory
URL: v3/api/get-storage-directories Method: GET Description : The API endpoint returns the list of subdirectories present in a given directory which is a subdirectory of “storage” directory. By default the API endpoint will return the list of subdirectories present in “storage/app/private” as it’s the default directory for storing ticket attachments and media uploaded files. (Currently the […]