NOTE: User must me logged in as agent with permissions or admin to access this API
URL : v3/service-desk/api/edit-change/{changeId}
Method : GET
Parameters :
| Parameter | Type | Possible Values | Required/Optional | Description |
| changeId | Integer | Required | Change Id | |
| category | Integer | change | Optional | Category name ‘change’ |
| scenario | Integer | edit | Optional | Scenario name ‘edit’ |
| panel | Integer | agent | Optional | Panel name ‘agent’ |
Success Response:
{
"success": true,
"data": {
"form_fields": [
{
"id": 48,
"type": "text",
"api_info": "url:=;;",
"pattern": "",
"unique": "subject",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 1,
"value": "new changee",
"label": "Subject",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 49,
"type": "text",
"api_info": "url:=;;",
"pattern": "",
"unique": "identifier",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 0,
"value": "CHN-5",
"label": "Identifier",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 50,
"type": "api",
"api_info": "url:=api/dependency/users?meta=true;;",
"pattern": "",
"unique": "requester_id",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 1,
"value": {
"id": 1,
"first_name": "Demo",
"last_name": "Admin",
"email": "demoadmin@faveo.com",
"profile_pic": "https://secure.gravatar.com/avatar/e5ad4e7a8326290335d5ea886057585a?s=80&r=g&d=mm",
"full_name": "Demo Admin",
"meta_name": "Demo Admin <demoadmin@faveo.com>",
"email_verified": false,
"mobile_verified": false,
"name": "Demo Admin"
},
"label": "Requester",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 51,
"type": "api",
"api_info": "url:=service-desk/api/dependency/change_statuses;;",
"pattern": "",
"unique": "status_id",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 1,
"value": {
"id": 1,
"name": "Open"
},
"label": "Status",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 52,
"type": "api",
"api_info": "url:=service-desk/api/dependency/change_types?meta=true;;",
"pattern": "",
"unique": "change_type_id",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 1,
"value": {
"id": 2,
"name": "Standard",
"nodes": []
},
"label": "Change Type",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 53,
"type": "api",
"api_info": "url:=service-desk/api/dependency/change_priorities;;",
"pattern": "",
"unique": "priority_id",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 0,
"value": null,
"label": "Priority",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 54,
"type": "api",
"api_info": "url:=api/dependency/teams;;",
"pattern": "",
"unique": "team_id",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 0,
"value": null,
"label": "Team",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 55,
"type": "api",
"api_info": "url:=api/dependency/locations;;",
"pattern": "",
"unique": "location_id",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 0,
"value": null,
"label": "Location",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 56,
"type": "api",
"api_info": "url:=service-desk/api/dependency/impacts;;",
"pattern": "",
"unique": "impact_id",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 0,
"value": null,
"label": "Impact",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 57,
"type": "api",
"api_info": "url:=api/dependency/departments;;",
"pattern": "",
"unique": "department_id",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 0,
"value": null,
"label": "Department",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 58,
"type": "custom",
"api_info": "url:=service-desk/api/asset-list;;key:=id;;",
"pattern": "",
"unique": "asset_ids",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 0,
"value": [],
"label": "Assets",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 59,
"type": "htmltextarea",
"api_info": "url:=;;",
"pattern": "",
"unique": "description",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 0,
"value": "",
"label": "Description",
"description": "",
"validation_message": null,
"options": []
},
{
"id": 60,
"type": "file",
"api_info": "url:=;;",
"pattern": "",
"unique": "attachments",
"default": 1,
"media_option": 0,
"show_description_under_form_field": 0,
"required": 0,
"value": [],
"label": "Attachments",
"description": "",
"validation_message": null,
"options": []
}
],
"post_max_size": 8388608,
"upload_max_filesize": 2097152,
"max_file_uploads": 20,
"submit_endpoint": "/service-desk/api/change/5"
}
}