NOTE: User must me logged in as agent or admin to access this API
URL : service-desk/api/problem/{problemId}
Method : GET
Query Parameters :
Parameter | Type | Possible Values | Required/Optional | Description |
problemId | Integer | Required | Problem id |
Success Response:
{ "success":true, "data":{ "id":16, "from":{ "id":9, "email":"agentfrehservice1@gmail.com", "name":"Manas Patil", "profile_pic":"https://faveo.service.desk/avatar/1091235146c52c188a5f4a6227809979?s=80&r=g&d=identicon" }, "subject":"IPod touch gaurd is cracked, need to replace it.", "description":"<p>Yesterday while testing one app, iPod touch is <span class=\"scayt-misspell-word\" data-scayt-word=\"falled\" data-wsc-lang=\"en_US\">fallen<\/span> down on the floor and touch guard is broken. I am not able to see the content on the screen. Need to replace.", "status_type_id":{ "id":1, "name":"Open" }, "priority_id":{ "id":3, "name":"High" }, "impact_id":{ "id":2, "name":"Medium" }, "location_type_id":{ "id":2, "name":"Delhi" }, "assigned_id":{ "id":25, "name":"Gaurav Kole", "profile_pic":"https://faveo.service.desk/avatar/eef84165471847947fe886dfd33a3cfc?s=80&r=g&d=identicon" }, "created_at":"2018-09-06 14:35:37", "updated_at":"2019-07-11 02:16:16", "asset_ids":[ { "id":10, "name":"Mallikarjun's iPod" } ], "department_id":{ "id":1, "name":"Support" }, "attachment":null } }
Error Response:
{ "success":false, "message":"Problem Not Found" }