This v1 API  will be deprecated from 15th March 2020


This api used to edit existed problem

URL :  api/v1/servicedesk/problem/{problem_id}

Replace this URL with you helpdesk URL

Parameters :

Name Data Type Required / Optional Description
api_key String Optional An alphanumeric code used to authenticate your API calls
token String Required token generated for a user
subject String Required Subject of ticket
from Email Required Email of the ticket owner
department Integer Required Id of department
status_type_id Integer Required Id of ticket status
impact_id Integer Required Id of impact
priority_id Integer Required Id of ticket priority
location_type_id Integer Optional Id of the location
assigned_id Integer Optional Id of assignee
asset Integer Optional Id of asset
description String Required Description of the ticket

HTTP Method : PATCH                                                                                                                                     


  •  Response Format : JSON

Sample JSON Success Response :


  "result": {

      "success": "Problem Updated Successfully."

}    }



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