This v1 API will be deprecated from 15th March 2020
Description:
This api used to edit existed problem
URL : api/v1/servicedesk/problem/{problem_id}
Replace this URL with you helpdesk URL
Parameters :
Name | Data Type | Required / Optional | Description |
api_key | String | Optional | An alphanumeric code used to authenticate your API calls |
token | String | Required | token generated for a user |
subject | String | Required | Subject of ticket |
from | Required | Email of the ticket owner | |
department | Integer | Required | Id of department |
status_type_id | Integer | Required | Id of ticket status |
impact_id | Integer | Required | Id of impact |
priority_id | Integer | Required | Id of ticket priority |
location_type_id | Integer | Optional | Id of the location |
assigned_id | Integer | Optional | Id of assignee |
asset | Integer | Optional | Id of asset |
description | String | Required | Description of the ticket |
HTTP Method : PATCH
Response
- Response Format : JSON
Sample JSON Success Response :
{ "result": { "success": "Problem Updated Successfully." } }