Response Formats

Available Response Formats The HTTP API currently supports the following response formats: XML JSON Basic Conventions for Response Json responses  are divided into 3 fields: “success:” whenever a request results in a success, its value is going to be true  else false “message:” this field will have the message(if any) “data”: this field will have […]

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Common Errors

Token Errors: When authentication token is not provided {     “success”: false,     “message”: “Token not provided” } When authentication token provided is invalid {     “success”: false,     “message”: “Token invalid” } When authentication token expires {     “success”: false,     “message”: “Token expired” } Validation Errors: Validation Errors occurs when required field is […]

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Knowledge base API’s

1. Search URL: v3/api/search Method: get Response Format: JSON Description: Searches for articles in the knowledge base Parameters: Name Data Type Required / Optional Description s String Required The string that user wants to search token String Optional If the token is provided, backend considers that as logged in user, else guest  Success Response:   […]

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URL

Description: This API is used to check the base URL(where Faveo is installed) is valid or not. URL :   api/v1/helpdesk/url                (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description url String Required Url of the website api_key String optional Api key HTTP […]

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Installer API

Description: This API is used to install Faveo Helpdesk desktop edition Category:- This API has two categories   To config database             URL : api/v1/database-config   To complete installation           URL : api/v1/system-config Parameters : Name Data Type Required/Optional Description default String Required Faveo makes a […]

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Ticket Table Structure

Tickets Column Type Null Default Links to Comments id (Primary) int(10) No ticket_number varchar(255) No user_id int(11) No dept_id int(11) No team_id int(11) No priority_id int(11) No sla int(11) No help_topic_id int(11) No status int(11) No flags int(11) No ip_address int(11) No assigned_to int(11) No lock_by int(11) No lock_at int(11) No source int(11) No isoverdue […]

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Billing API

Description: Checking billing access to the URL. API checks if the customer has purchased the pro app URL:  v3/api/check-url          (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls url String […]

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FCM API

Description: Sends the FCM token to the app server. This API enables push notification feature. URL: api/v3/helpdesk/fcmtoken         (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description id Integer Required Id of the user os string Optional OS type fcm_token string Required Token of the device […]

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