Api Endpoint – /v3/service-desk/api/webhook/receive/dataMethod – POSTDataType : Array FormatData Format: array( “value” => [ “Device” => [ “uuid” => “20211016-0091-9E4D-21AF-00919E4D21B3”, “serial_number” => “33710/21XE00320”, ], “Components” => [ “logical_drive” => [ [ “drive_name” => “C”, “file_type” => “NTFS”, ], [ “drive_name” => “D”, […]
Articles Tagged: External
URL
Description: This API is used to check the base URL(where Faveo is installed) is valid or not. URL : api/v1/helpdesk/url (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description url String Required Url of the website api_key String optional Api key HTTP […]
Installer API
Description: This API is used to install Faveo Helpdesk desktop edition Category:- This API has two categories To config database URL : api/v1/database-config To complete installation URL : api/v1/system-config Parameters : Name Data Type Required/Optional Description default String Required Faveo makes a […]
Ticket Table Structure
Tickets Column Type Null Default Links to Comments id (Primary) int(10) No ticket_number varchar(255) No user_id int(11) No dept_id int(11) No team_id int(11) No priority_id int(11) No sla int(11) No help_topic_id int(11) No status int(11) No flags int(11) No ip_address int(11) No assigned_to int(11) No lock_by int(11) No lock_at int(11) No source int(11) No isoverdue […]
Billing API
Description: Checking billing access to the URL. API checks if the customer has purchased the pro app URL: v3/api/check-url (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description api_key String Optional An alphanumeric code that can be used to authenticate your API calls url String […]
FCM API
Description: Sends the FCM token to the app server. This API enables push notification feature. URL: api/v3/helpdesk/fcmtoken (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description id Integer Required Id of the user os string Optional OS type fcm_token string Required Token of the device […]