Description: This API is used to check the base URL(where Faveo is installed) is valid or not. URL : api/v1/helpdesk/url (Replace this URL with you helpdesk URL) Parameters: Name Data Type Required / Optional Description url String Required Url of the website api_key String optional Api key HTTP […]
Articles Tagged: v1
Installer API
Description: This API is used to install Faveo Helpdesk desktop edition Category:- This API has two categories To config database URL : api/v1/database-config To complete installation URL : api/v1/system-config Parameters : Name Data Type Required/Optional Description default String Required Faveo makes a […]
Ticket Table Structure
Tickets Column Type Null Default Links to Comments id (Primary) int(10) No ticket_number varchar(255) No user_id int(11) No dept_id int(11) No team_id int(11) No priority_id int(11) No sla int(11) No help_topic_id int(11) No status int(11) No flags int(11) No ip_address int(11) No assigned_to int(11) No lock_by int(11) No lock_at int(11) No source int(11) No isoverdue […]