Faveo Forms API Field

Faveo forms provide an additional form field called API form field, which can be used to integrate an external API with faveo. To create an API field, drag API field from top bar to the form     Give a suitable label to your field, and give the API endpoint in API link section. Make […]

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Time Track List

Description: URL : /ticket/{ticket}/time-track/{timeTrack?} Method : GET Segment: Parameter Type Optional/Required Description ticket integer Required Ticket ID timeTrack integer Optional Time Track ID Parameters: Parameter Type Optional/Required Description per_page integer Optional Records per page page integer Optional Page number sory_by string Optional Order by column. Valid columns file, ext, type, created_at order string Optional Order […]

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Time Track Store

Description: URL : /ticket/{ticket}/time-track/{timeTrack?} Method : POST Segment: Parameter Type Optional/Required Description ticket integer Required Ticket ID timeTrack integer Optional Time Track ID. For update Parameters: Parameter Type Optional/Required Description entrypoint integer Required Time track entry point. Valid input: reply,note,popup description integer Required/Optional Time track description. Required field if entrypoint is popup work_time string Required […]

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Time Track Delete

Description: URL : /ticket/time-track/{timeTrack} Method : DELETE Segment: Parameter Type Optional/Required Description timeTrack integer Required Time Track ID Parameters: none Response: { “success”: true, “message”: “Time Track successfully removed” }  

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Time Track Settings Data

Description: URL : /time-track/get-settings Method : GET Segment: none Parameters: none Response: { “success”: true, “data”: {     “additional”: 0 } }  

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Time Track Settings Store

Description: URL : /time-track Method : POST Segment: none Parameters: Parameter Type Optional/Required Description additional boolean Required Apply time track in reply / internal note area. Valid data 1 or 0 Response: { “success”: true, “message”: “Time Track settings successfully saved” }  

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Getting  attached asset details based on ticket_id

Description: This API will give attached asset  details based on ticket_id URL :  api/v1/servicedesk/get/attached/assets/{ticketid} Replace this URL with your helpdesk URL Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token generated for a user HTTP Method : GET Response […]

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Getting all list of Assets

Description: This api will list of all list of assets in a system URL :  api/v1/servicedesk/assetslist Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token HTTP Method : GET Response Format : JSON Response: Result: Existed problems details Error: […]

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Attaching Asset to ticket

Description: This api is used to attach asset to ticket URL :  api/v1/servicedesk/attachasset Parameters : Name Data Type Required / Optional Description api_key String Optional An alphanumeric code used to authenticate your API calls token String Required token asset Integer Required Id of asset HTTP Method : Post Response Format : JSON Success Response : […]

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Common general updates table  

[ It is used to update additional informations attach to the problem,change,release view pages ] Example Problem module   [ root-cause , impact, symptoms, solution, solution-title ] Change module   [ reason, impact, rollout-plan, backout-plan ] Release module   [ build-plan, test-plan ] Description: Create new additional informations like [root-cause,impact …etc] for problem,change,release modules URL :  api/v1/servicedesk/general/updates/{tableid}/{table} Replace […]

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