Ticket shared section

URL: v3/field-manager/ticket?data_type=section&id={id}

Method: GET

Description: Edit a specific ticket shared section.

Request Payload:

ParameterTypeOptional/RequiredDescription
idintegerRequiredId of the field.

Response Format: JSON

Response:- 

{
"success": true,
"data": {
"id": 52,
"category_id": 1,
"key": null,
"title": "New Section",
"sort_order": 0,
"data_type": "section",
"created_at": "2024-09-26T11:29:02.000000Z",
"updated_at": "2024-09-26T11:29:02.000000Z",
"is_deletable": 0,
"label": "Shared Ticket Sections",
"form_fields": {
"first": [
{
"id": 379,
"category_id": 52,
"title": "Multi Line",
"data_type": "textarea",
"api_info": null,
"shortcode": null,
"pattern": "",
"validation_message": null,
"sort_order": 0,
"column": "first",
"is_active": 1,
"apply_form": 0,
"create_button": 0,
"is_edit_visible": 1,
"is_observable": 1,
"is_agent_config": 1,
"is_user_config": 1,
"required_for_agent": 1,
"required_for_user": 1,
"display_for_agent": 1,
"display_for_user": 1,
"default": 0,
"is_configurable": 1,
"is_deletable": 1,
"is_filterable": 1,
"show_description": 0,
"media_option": 0,
"request_time_information": 1,
"field_id": null,
"enable_extension": 0,
"concat_field_type": null,
"concat_field_id": null,
"created_at": "2024-09-26T11:29:02.000000Z",
"updated_at": "2024-09-26T11:29:02.000000Z",
"display_on_edit": 0,
"required_on_edit": 0,
"required_for_closure": 0,
"label": "Multi Line",
"description": "",
"place_holder": null,
"union": [],
"form_identifier": "form_field_379",
"labels": [
{
"id": 796,
"labelable_id": 379,
"language": "en",
"label": "Multi Line",
"place_holder": null,
"description": "",
"created_at": "2024-09-26T11:29:02.000000Z",
"updated_at": "2024-09-26T11:29:02.000000Z",
"form_identifier": "form_label_796"
}
],
"options": []
},
{
"id": 380,
"category_id": 52,
"title": "Single Line",
"data_type": "text",
"api_info": null,
"shortcode": null,
"pattern": "",
"validation_message": null,
"sort_order": 1,
"column": "first",
"is_active": 1,
"apply_form": 0,
"create_button": 0,
"is_edit_visible": 1,
"is_observable": 1,
"is_agent_config": 1,
"is_user_config": 1,
"required_for_agent": 1,
"required_for_user": 1,
"display_for_agent": 1,
"display_for_user": 1,
"default": 0,
"is_configurable": 1,
"is_deletable": 1,
"is_filterable": 1,
"show_description": 0,
"media_option": 0,
"request_time_information": 1,
"field_id": null,
"enable_extension": 0,
"concat_field_type": null,
"concat_field_id": null,
"created_at": "2024-09-26T11:29:02.000000Z",
"updated_at": "2024-09-26T11:29:02.000000Z",
"display_on_edit": 0,
"required_on_edit": 0,
"required_for_closure": 0,
"label": "Single Line",
"description": "",
"place_holder": null,
"union": [],
"form_identifier": "form_field_380",
"labels": [
{
"id": 797,
"labelable_id": 380,
"language": "en",
"label": "Single Line",
"place_holder": null,
"description": "",
"created_at": "2024-09-26T11:29:02.000000Z",
"updated_at": "2024-09-26T11:29:02.000000Z",
"form_identifier": "form_label_797"
}
],
"options": []
}
]
},
"form_identifier": "form_section_52",
"labels": [
{
"id": 795,
"labelable_id": 52,
"language": "en",
"label": "Shared Ticket Sections",
"place_holder": null,
"description": "",
"created_at": "2024-09-26T11:29:02.000000Z",
"updated_at": "2024-09-26T11:29:02.000000Z",
"form_identifier": "form_label_795"
}
]
}
}